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Acrobat Reader DC opens one pdf only. After double klicking another pdf nothing happens

New Here ,
Dec 03, 2019

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even switching to open everything in an additional Window does not help.

 

OS: Win 10 Version 1803 build 17134.765
Adobe Arcobat Reader DC 19.021.20056

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View PDF, Windows

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Acrobat Reader DC opens one pdf only. After double klicking another pdf nothing happens

New Here ,
Dec 03, 2019

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even switching to open everything in an additional Window does not help.

 

OS: Win 10 Version 1803 build 17134.765
Adobe Arcobat Reader DC 19.021.20056

TOPICS
View PDF, Windows

Views

33

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 03, 2019 0
Amal. LATEST
Adobe Employee ,
Dec 04, 2019

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Hi there 

 

We are sorry for the trouble. Would you mind sharing more information for a better understanding:

 

  • Is this a behavior with a particular file or with all the PDF files?
  • Are you on a personal network or shared network drive? What is the environment of the system?

 

Please try to Add the file and the folder path to Acrobat. Go to Edit > Preferences > Enhanced Security > Add file and Folder path  > Click OK  and see if that works.

 

For testing purpose, please try to turn off the protected view. Go to Edit > Preferences > Enhanced Security > Turn off the protected view and uncheck the Enhanced Security > Click OK and check

Note: Please turn ON the security after testing irrespective of the result.

 

Let us know how it goes

 

Regards

Amal

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