Acrobat reader dc printing issues

[977]

Hello,

I am using acrobat reader DC on windows 2012 r2 terminal servers.

for some time now I have an issue that every now and then when users try to print a pdf to printers the job doesn't spool to printer while if I try to print a word doc to same printers i can see the job. 
can anyone help?

[Amal.]

[Edited]

Hi there

Hope you are doing well and sorry for the trouble. As described, when users try to print a pdf to printers the job doesn't spool to printer while if you try to print a word doc to same printers you can see the job.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with adifferent PDF file stored on your computer locally and check.

Also check for any missing/pending update for Adoe Acrobat Reader DC and the printer driver and firmware and see if that helps. Go to Help menu of Acrobat Reader > Check for Updates and reboot the computer once.

You may also try to remove the printer driver, reboot the computer and reinstall the printer driver from the manufacturer website.

For more information please check out the help page listed below:

- https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Hope this information will help.

Regards

Amal

[977]

Hi Amal,

thank you for your answer but isnt printing a pdf a basic function?

the issue is that i sometimes i cant print a pdf. 

there are no issues with the printer or the network. 

i press on print and noting happends. 

how can i troubleshoot that?

[977]

can anyone assist here?