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acrobat reader dc removes finder tags on save

Community Beginner ,
Nov 10, 2017

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Hi all:

I'm running the latest version of Acrobat Reader DC (17.12.20098.240878) and macOS High Sierra (10.13.1). I just noticed that upon annotating-saving pdfs, the finder tags I'd assigned to the pdf were removed/deleted. Though this seems to be a sort of bug, any suggestions/solutions?

Best,

Poldy

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acrobat reader dc removes finder tags on save

Community Beginner ,
Nov 10, 2017

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Hi all:

I'm running the latest version of Acrobat Reader DC (17.12.20098.240878) and macOS High Sierra (10.13.1). I just noticed that upon annotating-saving pdfs, the finder tags I'd assigned to the pdf were removed/deleted. Though this seems to be a sort of bug, any suggestions/solutions?

Best,

Poldy

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Nov 10, 2017 1
Adobe Employee ,
Nov 14, 2017

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Hi Daedalus,

As shared above, that this is happening with the latest version of the Adobe Reader DC on the latest OS High Sierra. So could you please confirm whether its started happening immediate after updating to the latest version or you had this problem earlier too?

Also, have you tested with any other document? If not then please do.

Try to Reset Preferences of application as suggested in help document. How to reset Acrobat Preference settings to default. (updated link)

For Reader DC you may try-  close Acrobat Reader and delete ~/Library/Preferences/com.adobe.Reader.plist

With the latest version on High Sierra this issue has not been reported yet. However if you have experienced this then we need to check it at our end.

Let us know the update on this, if it still doesn't fix.

Regards,

Akanchha

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Nov 14, 2017 0
Community Beginner ,
Nov 15, 2017

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Hi Akanchha:

Thanks for your response. I installed the Reader after I'd already updated my OS to High Sierra—so I can't speak to its behavior prior to the High Sierra update.

I have tried this on multiple PDFs and I get the same result each time after annotating and saving, the PDF file loses its finder tag.

There is no "Repair Installation" under Help in my version of Adobe Acrobat Reader DC. Having just updated Reader DC again (2018.009.20044), the problem still persists.

Best,

Daedalus

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Nov 15, 2017 1
Adobe Employee ,
Nov 22, 2017

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Hi Daedalus,

I apologize for the delay in response to your query.

As you have just mentioned about the latest update, even after installing the latest update its still not working.

Not the repair installation, try reset preferences as updated in the above reply. And see if that makes any difference and if it doesn't then 

Would it be possible to share a sample document with us?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

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Nov 22, 2017 0
Community Beginner ,
Feb 24, 2018

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Hi there:

An update on the situation: apparently, one thing that activates the bug is remove/delete a highlight and save. In other words, last I checked (10 min ago)  the tags were still there after a mere highlighting and saving. But once I remove a highlight and save, my finder tags vanish right away!

Finally, I think I sent you (or someone) an email, but so far no reply. Please let me know again how I can send you a sample pdf (but FYI, the pdfs I use are standard academic articles, nothing fancy; I've tested quite a few pdfs, all with the same result). I'm currently running the latest version (18.11.20038.267465), yet the issue persists: please do something about this very annoying bug!

Best,

Poldy

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Feb 24, 2018 1
New Here ,
Apr 25, 2018

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I'm experiencing the EXACT same issue as daedalus8 and it s driving me CRAZY. I noticed that opening pdf files with Preview application I can edit and save without losing the tags so I m probably going to use Preview as a default for all my pdf files. Adobe is not providing solutions. I tried both solutions suggested above by Akki_24 but they don't work!

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Apr 25, 2018 0
Adobe Employee ,
May 01, 2018

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Hi Albertof,

Sorry for the delay in response.

As you have mentioned above, the finder tags disappear when you add annotations to the PDF.

Could you provide more information on this issue so we can replicate the same at our end?

- Do you experience this issue with all the PDFs?

- Can you share a PDF file with us, so we can check it at our end? You can use the steps mentioned here How to share a file using Adobe Document Cloud to share the PDF.

- Share the version of the Adobe application you are using. Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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May 01, 2018 0
New Here ,
May 04, 2018

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Sorry I cannot really study now how to upload files using Adobe document

cloud etc etc, I can send you quickly as an attachment a screenshot

showing the Adobe version and one of the pdf files on which I experienced

the problem. I was actually experiencing this tag loss with EVERY pdf file

opened with the Acrobat reader DC. It specifically removes the tag when I,

for example, delete an underling that I previously put and save the file.

In other words this seems not to happen when I add things (for example I

highlight a part of the pdf text) but the finder tag disappear when some

comments *are removed *(when I cancel the underlining and save the file).

Sorry I cannot help you following your suggested procedure. For this issue

I had to switch from Acrobat reader to Preview application to edit my files

and use the tags without using them. Losing tags is really hell. If you fix

this problem Ill probably go back to Acrobat. Thank you

2018-05-01 14:00 GMT+02:00 meenakshin83966505 <forums_noreply@adobe.com>:

acrobat reader dc removes finder tags on save created by

meenakshin83966505 <https://forums.adobe.com/people/meenakshin83966505>

in Acrobat Reader - View the full discussion

<https://forums.adobe.com/message/10354084#10354084>

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May 04, 2018 0
New Here ,
Sep 20, 2018

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Acrobat Pro DC strips Finder Tags upon save, which it oughtn’t do. Adobe should address this issue, by ensuring that Acrobat preserves any and all Finder Tags assigned to the document being edited.

Unfortunately, based on the previous official replies, tech support is kicking the can with “can-you-pleas”es and “waiting for” excuses. Just engage with the issue and address it, Adobe.

macOS High Sierra 10.13.6

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Sep 20, 2018 0
New Here ,
Dec 31, 2019

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I could not find a fix for that.  But when I installed TOTAL FINDER this issue did not occur again. There's something in TOTAL FINDER preventing ADOBE ACROBAT from deleting the finder tag on saving.
I hope it helps you.

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Dec 31, 2019 0
jane-e LATEST
Adobe Community Professional ,
Dec 31, 2019

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Please report this bug to User Voice where the engineers and product managers will see it and you can track it and vote on it. Post the link back here as well.

https://acrobat.uservoice.com

Include the exact version of Reader and your OS, plus what you are doing that triggers it.

Jane

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Dec 31, 2019 0