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The Memory could not be read. And then AcroMissingCompWClass: AcroRd.exe - Application Error
The instruction at 0x5f18525c referenced memory at 0x00000000.The memory could not be read.
I have uninstalled and reinstalled twice, and use the clean-up. Still will not work!! Frustrated! Please help!!
I see a few are still having problems here, but like horizon851 this is now fixed for my user.
Version numbers are a problem. I did not see the version number change. In Help -> About it says version 2015.023.20056 and if I click once on that text, it changes to Version File version: 2105.023.20056.16516 As far as I am aware, those numbers are the same as early last week.
However, AcroRD32.exe itself now has a version 15.23.20056.213124 and date-modified and Properties -> Details and Properties -
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Hi Deannee79074659,
Please use cleaner tool to uninstall the Reader DC Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
And then install it through Adobe - Adobe Acrobat Reader DC Distribution
Hope this will help.
Regards,
Akanchha
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Worked like a charm, thanks so much!
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One of my users started having a similar problem last week, immediately after ReaderDC updated itself to the latest build.
The error is the same as yours, except the offending instruction is at 0x5d71525c.
The symptoms occur most frequently while scrolling down to page 2 or 3 of a PDF; also when displaying the Help-About dialog.
Re-installing is most definitely NOT effective. I wouldn't expect it to be. "... referenced memory at 0x00000000" is one of the oldest programming errors in the book. Also known as "de-referencing a null pointer" or "general protection fault". I will put money on this being a new bug in last week's update.
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thanks for the info. How do i fix this old program error
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You don't fix it. The Adobe developer needs to fix it !
Obviously that will take a while.
In the meantime, the best suggestion around here seems to be: use an older version.
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Hi,
We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.
Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update
Please let us know how it goes.
Thanks,
-ashu
PS: Please mark the post as answered if this resolves your issue.
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If you released a corrected version I can't seen to find it. It has been almost a week now and my business is suffering. Need assistance immediately
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If you released a corrected version I can't seen to find it. It has been almost a week now and my business is suffering. Need assistance immediately
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Hi,
Please open the Acrobat or Reader application and visit the Help > Check for Updates menu, you will be able to update to the latest patch.
Please let me know in case of any issues.
Thanks,
-ashu
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I have no idea of what to do. Can't find the "Help Check for updates menu you mention
Michael Perlman
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Still nothing! How do I open the reader acrobat application? On your site from my computer? What????
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Blijkbaar heeft de update van vandaag een oplossing gebracht. Zal nog afwachten hoe het de verdere dagen zal verlopen.
Iedereen bedankt voor de reacties en de geboden oplossing.
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I am still having the same problem. I actually got an update but it still would not open my docs.
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I searched for updates and there was none. I requested repair and the program shuts down after a few minutes with no results.
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Hi all,
Can you please open Acrobat Reader and go to Help > About Acrobat Reader DC and share the version number that you see? Please take a screenshot and share.
Thanks,
-ashu
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I see a few are still having problems here, but like horizon851 this is now fixed for my user.
Version numbers are a problem. I did not see the version number change. In Help -> About it says version 2015.023.20056 and if I click once on that text, it changes to Version File version: 2105.023.20056.16516 As far as I am aware, those numbers are the same as early last week.
However, AcroRD32.exe itself now has a version 15.23.20056.213124 and date-modified and Properties -> Details and Properties -> Digital Signatures both read 17th Jan. I assume from this that a silent update has taken place, but I was never prompted for an update.
A bit confusing, but I don't mind as long as it stays fixed !
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Thanks @MichaelK-hgps, you are on the latest version which was automatically updated as of last week. Glad to know that the issue is fixed with the latest update.
Regards,
-ashu