Acrobat Reader DC, Win 10, an internal error occurred

[randersonalla]

I'm getting an error message every time I try to open a pdf document directly, and when I try to open AR DC from a desktop icon and from the Start menu. I've also tried opening documents and AR DC as an administrator.

I've done a search, but the few answers I've found do not work, possibly as they refer to Mac or earlier Windows versions.

Any ideas?

TIA

Rachel

[Tariq Dar]

Hi Randersonalla,

Firstly, Launch Reader. Help menu> repair installation. Restart your machine and try again.

Also, you may try the suggestions from this link: 'internal error occurred' (Acrobat Reader)  .If this doesn't help try enabling Hidden Admin account https://support.microsoft.com/en-us/kb/555910 and test from there.

Let us know if that makes any difference.

Regards,
Tariq Dar.