Acrobat Reader DC won't save preferences

Community Beginner ,
Mar 20, 2017 Mar 20, 2017

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I've installed Acrobat Reader DC on Windows 10. It will not save my preferences. I've opened it as Administrator, chose and saved preferences but they won't save. Any suggestions?

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LEGEND ,
Mar 20, 2017 Mar 20, 2017

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Which specific preferences would you be referring to? Edit>Preferences, File opening preferences...etc.

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Community Beginner ,
Mar 20, 2017 Mar 20, 2017

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Edit, Preferences. Specifically, when I choose the document to open at 75% it opens to full size.

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LEGEND ,
Mar 20, 2017 Mar 20, 2017

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Some documents can contain their own preferences for how they are opened. That is at the document creators discretion.

Did you set Edit>Preferences>Page Display>Zoom or did you try Edit>Documents>Open settings "Restore last view settings when reopening documents"? The latter may help for the second opening where the first would not if the document has a preset to open say at 150%...

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Community Beginner ,
Mar 20, 2017 Mar 20, 2017

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In Edit Preferences, under Default Layout and Zoom the defaults are "Automatic". When I change the zoom setting to something other than automatic it won't save. The newly created documents always open at 151%. When I check restore last view settings the same saved document will continue to open at 151%.

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LEGEND ,
Mar 20, 2017 Mar 20, 2017

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Does the same thing happen if you right-click the Adobe Reader program icon and choose "Run as Administrator?"

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Community Beginner ,
Mar 20, 2017 Mar 20, 2017

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Yes. I believe I said that in my original post.

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Community Beginner ,
Apr 17, 2017 Apr 17, 2017

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I've tried both settings. It always reverts back to Automatic.

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Adobe Employee ,
Apr 17, 2017 Apr 17, 2017

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Hi carlt52154085,

Could you please try updating application to the latest patch released.

Open the application and navigate to Help menu > Check for updates.

You may also refer this help document for more information on updates: Release Notes | Adobe Acrobat, Reader

Let us know if this helps.

Regards,

Meenakshi

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Community Beginner ,
Apr 17, 2017 Apr 17, 2017

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I tried that. It states: No Updates Available.

On Mon, Apr 17, 2017 at 10:07 AM, meenakshin83966505 <

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Adobe Employee ,
Apr 17, 2017 Apr 17, 2017

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Could you please confirm the dot version of Adobe Acrobat Reader DC installed on your system.

Open application and go to Help menu > About Adobe Acrobat Reader DC

Check the dot version provided on the small window pop-ups.

Regards,

Meenakshi

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Community Beginner ,
Apr 17, 2017 Apr 17, 2017

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version: 2017.009.20044

On Apr 17, 2017 10:48 AM, "meenakshin83966505" <forums_noreply@adobe.com>

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Adobe Employee ,
May 05, 2017 May 05, 2017

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Hi carlt52154085,

Sorry for the delay in response.

Thank you for sharing the issue.

We are looking into this issue. Will keep you updated you on this.

We appreciate your patience on this.

Regards,

Meenakshi

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New Here ,
Feb 16, 2021 Feb 16, 2021

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I am using version 2021.001.20138 on a Windows 10 (updated) system. I have clicked Edit>Preferences>Documents>Rememebr current state of Tools Pane,   and I have clicked Preferences>Page Display> Zoom>Fit Width, and I have clicked General>Open PDFs from the last session...

 

Nothing sticks. If I close Acobate and then double click on the same PDF it open and none of the preferences I selected are checked. 

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Adobe Employee ,
Aug 22, 2017 Aug 22, 2017

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Hi ,

Could you please Check the compatibility Mode settings for Adobe Acrobat Reader DC.

You can try to Turn off the compatibility mode settings and then try your workflow ?

Here is how you can check those settings

1)     Right click on Acrobat Reader DC icon from the desktop and select “Properties”

2)     Click on “Compatibility” tab and Turn off the Compatibility mode settings(by unSelecting the checkbox for Compatibility mode)

3)      Relaunch  Acrobat Reader DC and see if your Preferences are getting retained now.

You can also send me a snapshot of your compatibility Tab for Acrobat Reader DC at ajain@adobe.com

Let me know if that fixes your concerns ?

-Ayush

Acrobat Team

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New Here ,
Jul 19, 2019 Jul 19, 2019

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Awesome , thanks !!!! it really worked !

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New Here ,
Mar 02, 2021 Mar 02, 2021

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This did not work for me. It is now March 2nd 2021 and I'm having the same issue, checked all the same (above). Checked for updates "No updates available" Installed: Adobe Acrobat Reader DC (21.002.20142). Running Windows 10 Education, Windows is updated (no updates available).

 

I go to Edit > Preferences > Page Display > Default Layout and Zoom. Zoom is set at "Fit Width". I also go to Edit > Preferences > Documents > Open Settings >  and set "Remember current state of Tools Pane" as Checked. I click "OK" to save the settings. Close the document, open it, and...

 

The Tools Pane is back open. The PDF is not fit to width. None of my settings are being used for any document I open.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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For Adobe Acrobat Pro XI I had the same problem - it would forget the View/ShowHide/Toolbar Items.. selections as well as not saving a file to "Recent Files ".  Clearing the Compatibility checkmark fixed it.  Thanks!!

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