Acrobat Reader doesn't open files at last page viewed

Community Beginner ,
May 21, 2017 May 21, 2017

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The option 'Restore last view settings when reopening documents' is checked, but it's not working!!! This is very annoying!

Every time I open a file, I need to go to the last page I was reading (because everytime Acrobat Reader opens files at the first page). And I use to enable the left panel with page thumbnails, but everytime I open a file, this panel is closed!!!

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correct answers 1 Correct Answer

Adobe Employee , Jun 22, 2017 Jun 22, 2017
Hi Rodrigo,To set the enable scrolling as default, you can try the 'Single page continuous' option in 'Page layout' under Preferences. To set that option, launch the application and go to Edit Menu > Preferences > Page Display.From the drop down list of Page layout on left, select 'Single page continuous'.Also, make sure that "Restore last view settings when reopening documents' is unchecked. To check that, go to Preferences > Documents.Then click OK at bottom of the preference window to save th...

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Adobe Employee ,
May 25, 2017 May 25, 2017

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Hi moraes.rodz87,

I have tried to replicate the issue at my end and it is working fine.

Try once to repair the application. Launch the application and go to Help menu > Repair Installation.

Also, check if the application is updated to the latest patch released.

Could you please let us know if it is an issue with a particular file or with all the files.

Try to check the same with other PDFs and let us know if you experience the same.

Please share the exact dot version of the application and OS you are working on.

Let us know if you have any questions.

Regards,

Meenakshi

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Community Beginner ,
May 28, 2017 May 28, 2017

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Hello! Thanks for your reply!

I tried to repair the installation as you suggested, but the problem persists.

This happens to all the files I open on Acrobat Reader DC. And this is not only on my personal computer, in my work this happens too.

I have the latest version of the application (17.009.20044 ) and my OS is Windows 10 Pro.

Thanks again.

Rodrigo.

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Community Beginner ,
May 28, 2017 May 28, 2017

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I want to apologize and correct my answer.

In fact, the problem happens to all the files of an online course I bought. I made tests with files that are not of this course and the option "restore last view settings" works correctly. So I believe the problem are the course files. Regarding these files, if I make some changes in one of them (like using text highlighter and save the file), then the feature starts to work correctly.

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Adobe Community Professional ,
May 29, 2017 May 29, 2017

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You can try File > Save As...

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Community Beginner ,
Jun 17, 2017 Jun 17, 2017

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Yes, that's a point, although it's not the perfect solution (since I have lots of files from my online course). The ideal would be that this setting just worked, it's strange that some files do not behave according to the settings.

Another question: is there a way to set "View > Page Display > Enable Scrolling" as default for all PDF files?

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Adobe Employee ,
Jun 22, 2017 Jun 22, 2017

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Hi Rodrigo,

To set the enable scrolling as default, you can try the 'Single page continuous' option in 'Page layout' under Preferences.

To set that option, launch the application and go to Edit Menu > Preferences > Page Display.

From the drop down list of Page layout on left, select 'Single page continuous'.

Also, make sure that "Restore last view settings when reopening documents' is unchecked. To check that, go to Preferences > Documents.

Then click OK at bottom of the preference window to save the settings.

Now relaunch the application and open the PDF.

Check if this helps.

Note: It can not overwrite preferences settings set on PDF.

Let us know if you have any questions.

Regards,

Meenakshi

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Community Beginner ,
Aug 02, 2017 Aug 02, 2017

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That's very annoying, but even trying "File > Save As", the feature works when I open a file only few times. After this, my file is opened whithout loading the last view settings!!!

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New Here ,
Oct 27, 2020 Oct 27, 2020

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They will never fix this. It has always been a problem.. even here in 2020.

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New Here ,
Jun 21, 2021 Jun 21, 2021

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It works on most files, but not all. I cannot find wherein the files which do not open to last page viewed differe from those which work well.

So I made a comment on the first page and put in the page number, so when it opens to the first page, I have the right page.

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