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Acrobat reader error messge

New Here ,
Jun 10, 2020

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when i try and open a PDF file, acrobat will NOT open.  Instead I get an error message... like this:  Windows can not find 'C:\Program Files (x86)Adobe\Acrobat Reader DC\Reader\AcroRd32.exe'.  Make sure you typed the name correcctly, and then try again.    

 

I didn't type a name, I double clicked on a saved PDF file.  I then went ahead and deleted the program and reinstalled it, with no change.

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File sync, Installation

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Acrobat reader error messge

New Here ,
Jun 10, 2020

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when i try and open a PDF file, acrobat will NOT open.  Instead I get an error message... like this:  Windows can not find 'C:\Program Files (x86)Adobe\Acrobat Reader DC\Reader\AcroRd32.exe'.  Make sure you typed the name correcctly, and then try again.    

 

I didn't type a name, I double clicked on a saved PDF file.  I then went ahead and deleted the program and reinstalled it, with no change.

Topics

File sync, Installation

Views

56

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 24, 2020

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Hi Russkris,

 

Sorry for the delay in response.

 

As the application is not loading, please try once to remove the application using the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) and reboot the machine.

Try installing the application from this link https://get.adobe.com/reader/enterprise/

Check if that makes any difference.

 

If you still receive the error message when trying to load the application, would you mind sharing some details to further investigate this issue?

- What is the application and OS version installed on the machine?

- Are you using any security software/ antivirus on the machine?

- Share the logs collected via the Acrobat and Reader Process Monitor tool (https://labs.adobe.com/downloads/acrobatmonitor.html)

- Share the installer logs. You can find installer logs from the following location on Windows: \Program Files (x86)\Common Files\Adobe\Installers

 

Please feel free to post here if you have any questions or need any help.

We will be waiting for your response.

 

Regards,

Meenakshi

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