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Acrobat Reader fails to start after Windows 10 update

Community Beginner ,
Nov 09, 2017

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Hi

Acrobat DC reader working fine with Windows 10.

Two weeks ago Windows 10 did an automatic update which failed (Edge stopped working)

Microsoft did a clean windows update to latest version of Windows 10 V 1709.

Since then Adobe Reader has not worked. Clicking on a pdf document causes nothing to happen.

Clicking on the reader Icon causes nothing to happen.

I have deinstalled and removed the reader and reinstalled.

I still get the same problem, unuseable!

Any ideas (I'm afraid I'm not too technical).

Many thanks

Hi

I kept having failures originally. In the end I found that uninstalling and then deleting all the contents and the folders worked for me. Once I did that I was able to reinstall. I had problems with the Windows update which had to have a 'clean' install update due to files corrupting on the original automatic update. That is what messed up Acrobat (also messed up Edge and OneDrive amongst other things). I hope that may be of help.

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Acrobat Reader fails to start after Windows 10 update

Community Beginner ,
Nov 09, 2017

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Hi

Acrobat DC reader working fine with Windows 10.

Two weeks ago Windows 10 did an automatic update which failed (Edge stopped working)

Microsoft did a clean windows update to latest version of Windows 10 V 1709.

Since then Adobe Reader has not worked. Clicking on a pdf document causes nothing to happen.

Clicking on the reader Icon causes nothing to happen.

I have deinstalled and removed the reader and reinstalled.

I still get the same problem, unuseable!

Any ideas (I'm afraid I'm not too technical).

Many thanks

Hi

I kept having failures originally. In the end I found that uninstalling and then deleting all the contents and the folders worked for me. Once I did that I was able to reinstall. I had problems with the Windows update which had to have a 'clean' install update due to files corrupting on the original automatic update. That is what messed up Acrobat (also messed up Edge and OneDrive amongst other things). I hope that may be of help.

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Nov 09, 2017 0
Adobe Employee ,
Nov 09, 2017

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Hi Garryc,

As Adobe Reader not working after installing Windows 10 update, try following troubleshooting steps to resolve the issue:

1- Reboot the machine if you haven't already and launch Reader again, does that work?

1- If not, run as administrator - steps are given here: Run an Adobe program as administrator | Windows 7, Vista

2- If that doesn't work, run Reader in compatibility mode: locate reader's shortcut > right click > properties> compatibility > Compatibility mode>check the box which says Run this program in compatibility mode for, and select Windows8/7 from the drop down options>Apply>OK.

Let us know the version of Reader you have on the machine: Identify the product and its version for Acrobat and Reader DC

Let us know how it goes.

Shivam

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Nov 09, 2017 0
Community Beginner ,
Nov 10, 2017

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Problem resolved. Uninstalling and reinstalling didn't work initially. But if I uninstalled and also deleted the folders before reinstalling it again it did?! Thanks for the advise Shivam.

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Nov 10, 2017 1
Adobe Employee ,
Nov 10, 2017

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You're Welcome!

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Nov 10, 2017 0
New Here ,
Nov 21, 2017

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I have the same problem following 1709 update, and worse, I cannot even uninstall my current Acro Reader installation; error message speaks of missing acroread.msi file. MS support could not help and suggested asking you before rolling back W10. In sum, I cannot uninstall existing nonworking Acro Reader, cannot download and install new, and cannot use. Help 

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Nov 21, 2017 0
Community Beginner ,
Nov 22, 2017

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Hi

I kept having failures originally. In the end I found that uninstalling and then deleting all the contents and the folders worked for me. Once I did that I was able to reinstall. I had problems with the Windows update which had to have a 'clean' install update due to files corrupting on the original automatic update. That is what messed up Acrobat (also messed up Edge and OneDrive amongst other things). I hope that may be of help.

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Nov 22, 2017 1
New Here ,
Oct 17, 2019

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how do you delete your folders without deleting your files?

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Oct 17, 2019 0