Acrobat reader will not open on my PC. I have run the cleaner tool and reinstalled, I have tried to install in compatibility mode for both windows 7 & 8 (even though I have Windows 10), I have created a new user profile on my PC and I have tried to disable my antivirus software, it still doesn't work. I keep getting an error "Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe) but when I open the folder, the application (.exe) file is there. I can not open any pdf's or open Acrobat Reader at all. Have been trying several different things for a number of days now but havent found a solution. Please help!
We are sorry for the trouble. As described you are getting the error 'Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe' and you have tried alomost all the troubleshooting steps without any luck.
Please try the following steps and see if that helps:
1- Close Reader
2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.
3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.
4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe
5- Relaunch Reader and check
Wonderful, thank you so much, it is working now! Dont know why I didnt think of doing this earlier 🙂
We are happy to hear that.
Let us know if you experience any issue and need more help in future.
Ihave a very si,ialr problem except that the Acrobat Reader does not open at all. I don't even get an error message.
About 2 months ago I indtalled Creative Cloud and that's when the trouble started. I have an online subscription for Adobe Acrobar PDF Pack and also had Reader DC installed. I could preview PDFs in my emails and open PDFs in Reader. Now I cannot do any of that. I have uninstalled and reinstalled Acrobat reader numberous times. I have used the cleaning tool, I have evne tried the above solution but do not see the AcroRd32.exe key.
I tried calling support twice and neither time was anyone able to help me except to say check the forums. I pay a subscription fee for the online tools I need I don't understand why someone at Adobe cannot help me fix this issue. I am at my wits end.
Any help or advive is greating appreicated. I am using an Acer laptop with Windows 10.
Please forgive the typos in the above message