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Acrobat Reader - only printing certain letters/numbers

New Here ,
Dec 30, 2019

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I recieved an Adobe PDF file from a customer. A rental agreement invoice. When I look at the document on my iMac screen I can see it as a whole. But when I print it, it is only printing a few letters and numbers. I tried deleteing and re-saving to my computer. Is there a trick to print a file like this? PLEASE HELP!

 

I attached a screenshot of what it looks like on the computer. And then a scan of what comes out when printed.

Adobe Community Professional
Correct answer by radzmar | Adobe Community Professional

Looks like a problem with the font embedded in the PDF. It's propably damaged. The Acrobat Reader can often fix issues for displaying but for printing a intact font is required. You can try to print the PDF as image. If this doesn't work, ask your customer for a new PDF.

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General troubleshooting, How to, Mac, Print

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Acrobat Reader - only printing certain letters/numbers

New Here ,
Dec 30, 2019

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I recieved an Adobe PDF file from a customer. A rental agreement invoice. When I look at the document on my iMac screen I can see it as a whole. But when I print it, it is only printing a few letters and numbers. I tried deleteing and re-saving to my computer. Is there a trick to print a file like this? PLEASE HELP!

 

I attached a screenshot of what it looks like on the computer. And then a scan of what comes out when printed.

Adobe Community Professional
Correct answer by radzmar | Adobe Community Professional

Looks like a problem with the font embedded in the PDF. It's propably damaged. The Acrobat Reader can often fix issues for displaying but for printing a intact font is required. You can try to print the PDF as image. If this doesn't work, ask your customer for a new PDF.

Topics

General troubleshooting, How to, Mac, Print

Views

232

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Dec 30, 2019 0
Adobe Community Professional ,
Jan 01, 2020

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Looks like a problem with the font embedded in the PDF. It's propably damaged. The Acrobat Reader can often fix issues for displaying but for printing a intact font is required. You can try to print the PDF as image. If this doesn't work, ask your customer for a new PDF.

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Jan 01, 2020 0
Amal. LATEST
Adobe Employee ,
Jan 01, 2020

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Hi Kaitlyn,

 

We are sorry for the trouble. As described above the file is not printing some letters and number

 

++ adding to the discussion

 

Is this a behavior with a particular PDF file or with all the PDFs? Try printing a different PDF file and check.

 

What is the version of the Adobe Acrobat Reader Installed? To check the version please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Make sure you have the latest version 19.21.20061. Go to Help > Check for updates

 

Also, as suggested by radzmar, you may try to print the file as an image. Go to Print > Advanced > Print as Image and check

 

Let us know how it goes

 

Regards

Amal

 

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Jan 01, 2020 0