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Acrobat Reader Pro DC (2019.021.20061) not remembering Signature & Initials

New Here ,
Jan 19, 2020 Jan 19, 2020

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I'm using the latest version of Adobe Acrobat Reader Pro DC (2019.021.20061) and am facing a problem with Reader not saving Initial and Signature under "Fill and Sign".

 

For the past several years, I have been using the Fill and Sign tool to put my signature and stamp on PDF documents. I would open the PDF file, click on the Fill and Sign button in the toolbar and then my signature and stamp (under initial) would be there. Now however both Signature and Initial shows an empty button with Add Signature/Add Initial and a + sign. When I click the + sign to add my signature jpg and stamp jpg again, the screen to choose the sign/draw/image tab. I select the Image tab and a File select window pops up. I select the .jpg file for my signature/stamp and click on Apply. The signature/stamp shows up in my document as expected. However, when I click the Fill and Sign button in the toolbar again (even without closing the pdf file), the signature / stamp have disappeared again and I have to again go through the process of clicking +, File, select the .jpg file, etc. Yes, the checkbox for "Save Signature" or "Save Initials" is checked.

 

I have tried (repeatedly) to restart and reinstall Adobe Acrobat Reader Pro DC, but to no avail. It will not remember my signature/initials.

 

Hoping someone here has a clue whats going on, or how to troubleshoot this. Thanks in advance!

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New Here ,
Jan 22, 2020 Jan 22, 2020

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Nobody with any clues or suggestions what could be causing this?

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New Here ,
Aug 28, 2020 Aug 28, 2020

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I have teh same problem with the full version of Acrobat.  Would love if anyone had a clue as to why this is happening.

 

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New Here ,
Aug 30, 2020 Aug 30, 2020

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Yeah, I didnt get far with their support on this. Did you have more luck?

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New Here ,
Nov 18, 2020 Nov 18, 2020

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it is still happening with version 20.13.20064.405839. sigh. perhaps the solution is to install an order version?

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Yeah no difference on my end either. Looks like the only way to fix this is to do a factory install of the OS, which I'm not gonna do. I'll wait until my new system is here to try again.

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New Here ,
Nov 18, 2020 Nov 18, 2020

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ah. keep us posted on whether your proposed idea works!

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Community Expert ,
Nov 19, 2020 Nov 19, 2020

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Be sure that Acrobat Reader is connected with your Adobe ID, otherwise it will not save these settings.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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thanks for the tip. i'll give this a try.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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update. even with logging in, my "saved" signatures disappear after
rebooting. haha.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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update 2: seems to be a problem with how Adobe interacts with Win10. today, for all the PDFs that i launched, once i have logged in, my saved signatures are indeed there. weird.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Unfortunately as I'm using it on MacOS, my issue does not appear to be related to the solutions provided.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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I am having the issue with Acrobat Pro DC, not just the reader.  Won't open if not logged in.

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