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Acrobat Reader: "An internal error occurred" popup after installing Windows 10 - Chrome also fails to launch

Community Beginner ,
Sep 10, 2015

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Since installing Windows 10 this month when I try to launch Adobe Acrobat Reader the only response I get is a pop up, “An internal error occurred ”. I uninstalled then re-installed. Same problem. I tried the Adobe cleaner, acrobat_ittools_cleaner_p2_061713.exe, followed by re-installing the program. Same problem. I can not find any current solutions to this problem posted on the web. Can you help me? Thanks much,


PS Chrome no longer works either. Tried to uninstall Chrome but no luck. My PC says it is 'running'.

Hi bobl6606355,

It seems to be the issue with permissions.

Please unhide all files & folders on your system.

Navigate to [drive]\Users\[user_name]\AppData\Roaming\Adobe\  & then provide all the permissions to the complete folder.

How to give permissions on a folder

- Right click -> Properties -> Security -> Advanced -> Owner -> Select the account

Let me know if it resolves the issue.

Regards,
Aadesh

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Acrobat Reader: "An internal error occurred" popup after installing Windows 10 - Chrome also fails to launch

Community Beginner ,
Sep 10, 2015

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Since installing Windows 10 this month when I try to launch Adobe Acrobat Reader the only response I get is a pop up, “An internal error occurred ”. I uninstalled then re-installed. Same problem. I tried the Adobe cleaner, acrobat_ittools_cleaner_p2_061713.exe, followed by re-installing the program. Same problem. I can not find any current solutions to this problem posted on the web. Can you help me? Thanks much,


PS Chrome no longer works either. Tried to uninstall Chrome but no luck. My PC says it is 'running'.

Hi bobl6606355,

It seems to be the issue with permissions.

Please unhide all files & folders on your system.

Navigate to [drive]\Users\[user_name]\AppData\Roaming\Adobe\  & then provide all the permissions to the complete folder.

How to give permissions on a folder

- Right click -> Properties -> Security -> Advanced -> Owner -> Select the account

Let me know if it resolves the issue.

Regards,
Aadesh

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Sep 10, 2015

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Hi bobl6606355,

I am not sure about Google Chrome, however for Acrobat Reader DC try this :-

Go to the registry and find this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

Create a new REG_DWORD

Value Name :-

bProtectedMode

Value Data :-

0

Let me know if it works.

Regards,

Aadesh

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Community Beginner ,
Sep 11, 2015

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Hi Aadesh,

Followed your instructions as shown in this snip. Still get the error popup. Do I need to delete the default file shown here?

Thanks for your help.

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Community Beginner ,
Sep 15, 2015

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Hi Aadesh,

I have uncovered an important clue that may suggest the source of this problem. When I right-click the Acrobat Reader DC icon and select “Open as administrator”, the reader program launches. Does this clue suggest a solution that you can recommend to me?

Thanks much,

Bob

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Sep 17, 2015

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Hi bobl6606355,

It seems to be the issue with permissions.

Please unhide all files & folders on your system.

Navigate to [drive]\Users\[user_name]\AppData\Roaming\Adobe\  & then provide all the permissions to the complete folder.

How to give permissions on a folder

- Right click -> Properties -> Security -> Advanced -> Owner -> Select the account

Let me know if it resolves the issue.

Regards,
Aadesh

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tablo27 LATEST
New Here ,
Apr 05, 2020

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thx,

this item in register helps, but I must start AR thru "run as administrator"

I'm satisfied

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LEGEND ,
Sep 10, 2015

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I can give you a script so that you don't have to modify the registry manually.  But I need to know your installed Reader DC version.

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Community Beginner ,
Sep 11, 2015

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Hi pwillener. I am thankful for your offer to help me. I downloaded the most recent version from the Adobe website. Being as it will not launch, I do not know how to determine the version number. THANKS VERY MUCH INDEED. Bob

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