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Acrobat Reader suddenly crashes on Mac

New Here ,
Jan 15, 2020 Jan 15, 2020

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About a month ago I got a new Mac Mojave OS 10.14.6 Everything worked fine and then the other day Adobe Reader just started crashing uexpectedly. Part of the error message(it's very long so only posting some of it  is:

Process: AdobeReader [2576]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: AdobeReader
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: AdobeReader [2576]
User ID: 502

Date/Time: 2020-01-15 10:04:18.359 -0500
OS Version: Mac OS X 10.14.6 (18G2022)
Report Version: 12
Anonymous UUID: 82BF2F84-D443-86E0-F9D2-E6202241455C

Logical CPU: 2
Error Code: 0x00000004

Time Awake Since Boot: 89000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000002c
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2576]

VM Regions Near 0x2c:
-->
__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader

 

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Crash or freeze

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New Here ,
Feb 01, 2020 Feb 01, 2020

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Hi. Some of you experienced this issue and resolved it. Others may still be experiencing Adobe crashing and closing. As of today, I was still experiencing issues because Adobe could not connect to the server (error message).

 

Through research I found a link and a solution. I visited the Adobe Updates page and downloaded Acrobat Pro X 10.1.16. My crash issue has been resolved.

 

https://supportdownloads.adobe.com/product.jsp?platform=macintosh&product=10

 

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=5981&fileID=6021

 

I still don't know why the crash is happening, but I hope this helps. 

 

 

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New Here ,
Feb 28, 2020 Feb 28, 2020

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SIMPLE HACK:  Turn off Wifi/Internet connection.

 

I had same problems with Adobe crashing after 15 seconds here, starting early 2020.  I tried everything too (re-installs, upgrades, etc = all failed attempts.).  I wondered if Acrobat was crashing because it was online, so I turned off my Wifi AirPort.  I was then able to open my .pdf, make changes and save it with no hiccups.  Just my $.02 friends.  Good luck!

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Im trying to open my pdf's to print.You mentioned turning wifif off. If i was to do thi, would i still be able to print those pdfs wirelessly ?

thanks

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LEGEND ,
Mar 04, 2020 Mar 04, 2020

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If you need your wifi to print this hack is not much good. Rather than a hack, I suggest you use the free updates already discussed in the messages.

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