Acrobat Reader unable to open older files

New Here ,
Dec 18, 2020

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What do I need to do to open older files that Reader is unable to open?

I am using the current version of the software.

I get this error:

 

DeborahB832_1-1608311213789.png

 

What has caused this to happen?  Did it happen as the result of a Reader software upgrade?

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General troubleshooting, View PDF, Windows

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Adobe Community Professional ,
Dec 18, 2020

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Can you share one of this files?

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New Here ,
Dec 19, 2020

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There is no way to attach a file.  Please advise.

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Adobe Community Professional ,
Dec 19, 2020

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New Here ,
Dec 19, 2020

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I am unable to upload my examples.

I get the following error messages when I try to Post.

"The attachment's testamentary trusts.pdf content type (application/pdf) does not match its file extension and has been removed."

One example was 2 files created 20 minutes apart....1 file opens, the other doesn't.

 

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Adobe Community Professional ,
Dec 19, 2020

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You can share the file on documentcloud.adobe.com

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New Here ,
Dec 19, 2020

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I uploaded the files as suggested.

 

When I try to create a Share link to the documents I get an error message saying "This file can't be sent for viewing".

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Adobe Community Professional ,
Dec 19, 2020

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Looks like that it is not a PDF file or it is empty.

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Adobe Community Professional ,
Dec 22, 2020

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What can you see when you open the file in Notepad?

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New Here ,
Dec 26, 2020

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It looks like it is empty.

The file size indicates that there should be contents in the file.

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Adobe Community Professional ,
Dec 26, 2020

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A empty file is not a PDF file.

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New Here ,
Dec 26, 2020

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hello! my school computer is a lenvo and i need help taking off the child protection service! *TW: THIS WILL NOT BE PERMINATE* Im on my winter break rn and i dont have any other computer so i want to watch shows, JUST TO BE CLEAR, i have asked my teachers if this would be ok and they said as long as nothing innapropriate is on your history; so if anyone could help out that would be greatly appreciated!

 

     Thank you!~

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Most Valuable Participant ,
Dec 27, 2020

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Ariane, sorry, you have posted in a forum dedicated only to the Acrobat Reader product, which has no child protection features. I think you need to find help elsewhere.

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Adobe Community Professional ,
Dec 19, 2020

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"There is no way to attach a file. Please advise."

==> https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

 

sharing-tools

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Adobe Community Professional ,
Dec 19, 2020

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How does you use this when the file can't be open?

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Adobe Community Professional ,
Dec 21, 2020

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"How does you use this when the file can't be open?"

==> https://documentcloud.adobe.com/link/home/

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