ADB-11030830-G7B6

[naninm22680336]

ADB-11030830-G7B6  is my case number

after downloading it is not installed

[Test Screen Name]

We are not tech support and cannot look up your case. So please tell us

- what product are you trying to install

- what system you have

- exactly what happens, with any messages in full please. 

[Amal.]

Hi Naninm,

We are sorry for the trouble. I have checked the information with the case number you have provided. As you are not able to install the Adobe Acrobat Reader DC, are you getting any error message or code? If yes, please share the screenshot of the same for a better understanding.

Please try the following steps and see if that works for you

• Run the Acrobat Cleaner Tool - https://labs.adobe.com/downloads/acrobatcleaner.html
• Reboot the computer 
• Reinstall the application using the link - https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Let us know how it goes

Regards

Amal