Add text-box in Sign&Fill toolbar is not working

[ikrevedko]

Hi folks!

I recently ran into the problem when trying to insert  text-box to document (via Sign&Fill toolbar).

Text input appears on the left side of the screenshot, so it's correct behavior.

But unreadable text is immediately inserted when I click left-mouse button on several problem computers.
All PCs have same version of Reader DC (2020.09.20074 Russian) and OS (Windows 10 Pro Russian).

I tried reinstalling software and creating a new user profile - nothing helped.

I would be glad to any advice.

[Amal.]

Hi ikrevedko

We are sorry for the trouble. As described, the Add text box in the fill and sign tool is not working fine

We tried to reproduce the issue on our end and its working fine. As you have already tried reinstalling the application and using it new test user profile with no success

Please try to repair the installation from thre help menu and see if that works.

You may also try to reset the preferences to default as described in the help article https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works for you.

Keep us postes with the results

Regards

Amal

[ikrevedko]

I tried Repair option in Help menu - no success.

Also tried MS Program Install and Uninstall Tool and removing ProgramData Folder.

Sysinternals ProcMon didn't show anything suspicious 😞

[Amal.]

Hi there

We are sorry for the delay in response.

Please try to create a new test user profile or enable the rrot account in Mac and try using the application there and check.

Let us know how it goes

Regards

Amal

[ikrevedko]

I'm on Windows machine.

Tryed to create new profile, but problem is system-wide and exists in new clean profile too.

[Amal.]

Hi there

We are sorry for the delay in response

Please make sure you have the latest version 20.12.20043 installed. If not, please try to update the application from the help menu > Check for Updates.

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer and reinstall the application using the link https://get.adobe.com/reader/

Let us know how it goes

Regards

Amal