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Adobe Acrobat Reader DC crashes all time

New Here ,
Jun 05, 2019

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Acrobat Pro DC 2019.012.20034 crashing all time on iMac Retina 21.5 2017 on Mojave OS 10.14.3

solution?

[Moved from Acrobat General Troubleshooting to Acrobat Reader]

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Adobe Acrobat Reader DC crashes all time

New Here ,
Jun 05, 2019

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Acrobat Pro DC 2019.012.20034 crashing all time on iMac Retina 21.5 2017 on Mojave OS 10.14.3

solution?

[Moved from Acrobat General Troubleshooting to Acrobat Reader]

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Akki_24 LATEST
Adobe Employee ,
Jul 25, 2019

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Hi there!

Sorry to hear about the trouble. We  also apologize for the delay in response to your query.

If you are still looking for the resolution, then you may try the following troubleshooting steps-

A. If application manages to stay for a while and doesn't crash immediately, then-

Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

If you have managed to find the solution, then please do share your findings with us.

Thanks,

Akanchha

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