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Adobe Acrobat Reader DC Display Corruption

New Here ,
May 02, 2020

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Hi Guys,

 

I have an issue with my Abode Acrobat Reader DC with version (20.006.20042). Everytime when I opened a file, it can be readed normally but when I wish to copy the words from the PDF file. The PDF file corrupted just like the images below.

Capture.PNG

It is fine when I was using Adobe Acrobat XI Pro to open the same file so it seems to only affecting Adobe Acrobat Reader DC. I had tried re-install the program and updated to the latest version. Even I used Adobe Acrobat Reader DC to open other PDF file, it's still the same problem.

 

Anyone has the same issue with me? My laptop is running Windows 10.

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Crash or freeze, General troubleshooting, View PDF, Windows

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Adobe Acrobat Reader DC Display Corruption

New Here ,
May 02, 2020

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Hi Guys,

 

I have an issue with my Abode Acrobat Reader DC with version (20.006.20042). Everytime when I opened a file, it can be readed normally but when I wish to copy the words from the PDF file. The PDF file corrupted just like the images below.

Capture.PNG

It is fine when I was using Adobe Acrobat XI Pro to open the same file so it seems to only affecting Adobe Acrobat Reader DC. I had tried re-install the program and updated to the latest version. Even I used Adobe Acrobat Reader DC to open other PDF file, it's still the same problem.

 

Anyone has the same issue with me? My laptop is running Windows 10.

Topics

Crash or freeze, General troubleshooting, View PDF, Windows

Views

209

Likes

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May 02, 2020 0
New Here ,
May 29, 2020

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I have exactly the same screen render bug in Adobe Acrobat Reader DC 2020.009.20065 on Windows 10 Home Version 10.0.18363 Build 18363

 

Like the OP, my documents render perfectly fine until I attempt to select a line. Then the document view corrupts.

 

MichaelHickeyAU_0-1590801392552.png

 

I do not have this problem with opening documents in Edge, Chrome or Opera.

 

Graphics card is a Radeon 5700 XT. Issue spans the life of many updates to the screen drivers.

Observations:

  • Affects whole page, not just renderable/searchable text.
  • Affected area appears to color-cycle the corrupt artefacts.
  • Only affects page display area on-screen.
  • Is not fixed by changing any Page Display settings
  • May be temporarily "fixed" if you switch between open documents or click on the document to de-select then Scroll up/Down to re-render hidden parts of the document.
  • I notice that on some occasions when I have been working on several open documents only the most recent documents are affected.

I have no idea how to fix this annoying problem.

MichaelHickeyAU

 

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May 29, 2020 0