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Adobe Acrobat Reader DC error

New Here ,
Feb 11, 2020

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Hi

 

When i try to open certain PDF documents which have been scanned it from an A0 scanner i get the following:

 

Adobe Acrobat Reader could not open.... because it is either not a supported file type of because the file has been damaged (For example, it was sent as an email attachment and wasnt correctly decoded) I have tried to rescan this document to PDF 3 or 4 times and each time i get the same error. I have also repaired Adobe and ran the Check for updates. I have also followed the following article https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

This doesn't seem to fix the issue. Any ideas?

 

TIA

 

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Adobe Acrobat Reader DC error

New Here ,
Feb 11, 2020

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Hi

 

When i try to open certain PDF documents which have been scanned it from an A0 scanner i get the following:

 

Adobe Acrobat Reader could not open.... because it is either not a supported file type of because the file has been damaged (For example, it was sent as an email attachment and wasnt correctly decoded) I have tried to rescan this document to PDF 3 or 4 times and each time i get the same error. I have also repaired Adobe and ran the Check for updates. I have also followed the following article https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

This doesn't seem to fix the issue. Any ideas?

 

TIA

 

Topics

Creative Cloud

Views

202

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kamalik LATEST
Adobe Employee ,
Feb 12, 2020

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Can you please share with us a sample file where you see the issue for us to check.

 

-Karan

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