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Adobe Acrobat Reader DC not printing

New Here ,
Dec 04, 2018

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Having issues getting acrobat reader printing on a client's Windows 10 PC.

They can click print and the print box comes up. Then when they click print, it disappears with no sign of the document appearing in the print queue.

I am able to print the exact PDF documents fine with Windows Edge Browser, or using Quick Print from file explorer. All other programmes on the computer are printing fine. It is just Acrobat Reader DC that has the issue.

The Reader is up to date according to the Check for Updates.

Adobe Version 2019.008.20081

I have tried repairing the Acrobat install and that still does not fix it.

The printer is attached to the computer via a USB cable.

Any help would be greatly appreciated.

Hello Woodwardit,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then try printing the PDF file as 'Print as an Image', for steps, you may refer to the help article Print PDF as image | Adobe Acrobat, Reader

Are you/your clients are facing this print issue with all the PDF files or it is specific to one PDF file?

Make sure that you/your client have the latest firmware/driver of the printer installed.

What is the make and model of the printer installed? If the printer has the wireless feature, try connecting the printer wirelessly and see if this brings any difference.

You may also refer and try the suggestions from the following help article Troubleshoot PDF printing in Acrobat and Reader

Reset Adobe Reader's preferences and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Make sure that the connected printer is the default printer in Adobe Reader and then try printing the PDF files.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Adobe Acrobat Reader DC not printing

New Here ,
Dec 04, 2018

Copy link to clipboard

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Having issues getting acrobat reader printing on a client's Windows 10 PC.

They can click print and the print box comes up. Then when they click print, it disappears with no sign of the document appearing in the print queue.

I am able to print the exact PDF documents fine with Windows Edge Browser, or using Quick Print from file explorer. All other programmes on the computer are printing fine. It is just Acrobat Reader DC that has the issue.

The Reader is up to date according to the Check for Updates.

Adobe Version 2019.008.20081

I have tried repairing the Acrobat install and that still does not fix it.

The printer is attached to the computer via a USB cable.

Any help would be greatly appreciated.

Hello Woodwardit,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then try printing the PDF file as 'Print as an Image', for steps, you may refer to the help article Print PDF as image | Adobe Acrobat, Reader

Are you/your clients are facing this print issue with all the PDF files or it is specific to one PDF file?

Make sure that you/your client have the latest firmware/driver of the printer installed.

What is the make and model of the printer installed? If the printer has the wireless feature, try connecting the printer wirelessly and see if this brings any difference.

You may also refer and try the suggestions from the following help article Troubleshoot PDF printing in Acrobat and Reader

Reset Adobe Reader's preferences and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Make sure that the connected printer is the default printer in Adobe Reader and then try printing the PDF files.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Views

12.7K

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 04, 2018

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Hello Woodwardit,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then try printing the PDF file as 'Print as an Image', for steps, you may refer to the help article Print PDF as image | Adobe Acrobat, Reader

Are you/your clients are facing this print issue with all the PDF files or it is specific to one PDF file?

Make sure that you/your client have the latest firmware/driver of the printer installed.

What is the make and model of the printer installed? If the printer has the wireless feature, try connecting the printer wirelessly and see if this brings any difference.

You may also refer and try the suggestions from the following help article Troubleshoot PDF printing in Acrobat and Reader

Reset Adobe Reader's preferences and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Make sure that the connected printer is the default printer in Adobe Reader and then try printing the PDF files.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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New Here ,
Apr 08, 2020

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Dear Sir,

I have not been able to print my pdF documents from Adobe Acrobat Pro DC since 2019 Dec. Each time I click print, nothingshow up to print. Now I have to email and attach the PDF and print from hotmail. It is very frustrating. Pls advise me what is the solution to enable Acrobat to print again. I am making payment each month for this licence. Pls advise. Thank you. Fm Angeline 

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Prav15 LATEST
New Here ,
May 05, 2020

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Tried them all... No luck. Only happens with some files. It says printing but progress stays at 0%.. nothing goes to printer. Tried 3 different drivers. Printer is Xerox Phaser 6180DN, connected to router, OS Win 10 64bit. All patched uptodate including Acrobat Reader. Files print fine in Edge, Brave, Chrome without problem. Not a major problem, just inconvenient. 

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