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adobe acrobat reader DC stop responding when typing chinese

New Here ,
Aug 11, 2019

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Adobe Acrobat Reader DC stop responding when typing Chinese in fillable PDF, please help

Windows 10 Pro 1903 10.18362.175

Adobe Acrobat Reader DC 19.8.20071.41678

Extended Asian Language font pack for Adobe Acrobat Reader DC 19.008.20071

adobe reader error.png.jpg

記錄檔名稱:         Application

來源:            Windows Error Reporting

日期:            12/8/2019 14:17:59

事件識別碼:         1001

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adobe acrobat reader DC stop responding when typing chinese

New Here ,
Aug 11, 2019

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Adobe Acrobat Reader DC stop responding when typing Chinese in fillable PDF, please help

Windows 10 Pro 1903 10.18362.175

Adobe Acrobat Reader DC 19.8.20071.41678

Extended Asian Language font pack for Adobe Acrobat Reader DC 19.008.20071

adobe reader error.png.jpg

記錄檔名稱:         Application

來源:            Windows Error Reporting

日期:            12/8/2019 14:17:59

事件識別碼:         1001

Views

306

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Adobe Employee ,
Aug 13, 2019

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Hi Leung.ho,

As shared, you have been working on Adobe Acrobat Reader DC 19.008.20071.

Acrobat and Reader official update (19.012.20036)  is available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. Or refer to DC Release Notes — Release Notes for Acrobat DC Products 

Let us know if that update makes any difference.

Thanks,

Akanchha

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Leung_HO LATEST
New Here ,
Aug 13, 2019

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Dear Akanchha

Thanks for reply

I update Adobe Acrobat Reader DC to 19.12.20036.14839 and try the same process still get the same error.

記錄檔名稱:         Application

來源:            Windows Error Reporting

日期:            14/8/2019 11:34:56

事件識別碼:         1001

工作類別:          無

層級:            資訊

關鍵字:           傳統

使用者:           不適用

電腦:            WOEDT219

描述:

錯誤容器 ,類型 0

事件名稱: APPCRASH

回應: 無法使用

Cab 識別碼: 0

問題簽章:

P1: AcroRd32.exe

P2: 19.12.20036.14839

P3: 5d41fdde

P4: ntdll.dll

P5: 10.0.18362.1

P6: 9bbcb4a9

P7: c0000005

P8: 00063248

P9:

P10:

附加檔案:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F87.tmp.WERInternalMetadata.xml

這些檔案可能在這裡:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AcroRd32.exe_9b8f203288d25b38301045a781d827e15ba6e833_608be186_871a9a7d-548c-4869-b36b-5e7006c5ec14

分析符號:

重新檢查解決方案: 0

報告識別碼: ed687009-db0f-4a25-a961-e235c2ca8654

報告狀態: 524388

雜湊化容器:

Cab GUID: 0

事件 Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-08-14T03:34:56.684030800Z" />

    <EventRecordID>1376</EventRecordID>

    <Channel>Application</Channel>

    <Computer>WOEDT219</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>APPCRASH</Data>

    <Data>無法使用</Data>

    <Data>0</Data>

    <Data>AcroRd32.exe</Data>

    <Data>19.12.20036.14839</Data>

    <Data>5d41fdde</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.18362.1</Data>

    <Data>9bbcb4a9</Data>

    <Data>c0000005</Data>

    <Data>00063248</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6F87.tmp.WERInternalMetadata.xml</Data>

    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AcroRd32.exe_9b8f203288d25b38301045a781d827e15ba6e833_608be186_871a9a7d-548c-4869-b36b-5e7006c5ec14</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>ed687009-db0f-4a25-a961-e235c2ca8654</Data>

    <Data>524388</Data>

    <Data>

    </Data>

    <Data>0</Data>

  </EventData>

</Event>

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