Highlighted

Adobe Acrobat Reader DC Suddenly Not Opening

Community Beginner ,
Jun 28, 2017

Copy link to clipboard

Copied

I'm on MAC Sierra 10.12.5 and just since yesterday, for some crazy reason, I am unable to open/view any PDFs on Reader or even see the Adobe Reader window open.  I can see it in the tray below, so it appears to be open, but there are no windows on my desktop.  I've uninstalled and reinstalled several times.  Any tips?

I've seen this a lot recently. Before trying anything crazy, while adobe is "open" go to window>zoom. Change some of the window settings. Its likely that Abobe is just out of frame.

Views

21.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Acrobat Reader DC Suddenly Not Opening

Community Beginner ,
Jun 28, 2017

Copy link to clipboard

Copied

I'm on MAC Sierra 10.12.5 and just since yesterday, for some crazy reason, I am unable to open/view any PDFs on Reader or even see the Adobe Reader window open.  I can see it in the tray below, so it appears to be open, but there are no windows on my desktop.  I've uninstalled and reinstalled several times.  Any tips?

I've seen this a lot recently. Before trying anything crazy, while adobe is "open" go to window>zoom. Change some of the window settings. Its likely that Abobe is just out of frame.

Views

21.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Jul 03, 2017

Copy link to clipboard

Copied

Still looking for a response on this... still cannot open PDFs, can anybody help??

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 15, 2020

Copy link to clipboard

Copied

Did it ask for a serial number? I'm trying tech support now.  My adobe is 6 years old.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 09, 2020

Copy link to clipboard

Copied

I have the same issue. It looks widespread on the forum. acrobat disappears and pdfs are unreadable.

I hope it's not a global hack.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 07, 2017

Copy link to clipboard

Copied

Unfortunately, Acrobat/Reader on Mac OS does not come with the repair option the the Windows version has, and Adobe also does not have the Cleaner tool that they offer for Windows for us Mac users (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ). Here are the things I would do: Reboot your computer. Sometimes that helps to resolve issues that are caused by e.g. resource shortages. If Reader starts up after that, then you are done. If it's still not working, I would remove Reader's preferences. Before you do that, close Reader. On Mac OS, these are stored in a plist file in your Library folder. To see that in Finder, you need to hold down the "Option" key and then go to the "Go" menu. You will then see the "Library" item - select it and then navigate to Library/Preferences/ Here you should find a file named com.adobe.Reader.plist - rename that file to e.g. com.adobe.Reader.plist.BACKUP and then start Reader again. If that makes Reader behave again, then good, if not, you an rename the plist file back to it's original name after you remove the new plist file that Reader just created (again, do that after you shut down Reader).

If you are still not able to use Reader, then it's time to see if it has something to do with your user account. Use a different account on your Mac (you may have to create a new user account first) and try to start Reader. Is it working? Then there is something off in your first account, and it would require much deeper digging to figure out what that is.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 09, 2017

Copy link to clipboard

Copied

WOW! Thank you so much - this works!  I've been trying to figure this out for weeks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 12, 2018

Copy link to clipboard

Copied

I just had the same thing happen with Adobe DC on my MacBook Pro- no PDFs will open. I tried uninstalling and reinstalling. Then found your reply to similar issue and tried that - the file I found was: Library/Preferences/Adobe/Acrobat/DC/Acrobat WebCapture Prefs. I renamed, etc but no joy.

Any further info would be great!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 16, 2019

Copy link to clipboard

Copied

Hi Karl Heinz Kremmer,

Thank you very much. It worked for me after renaming com.adobe.Reader.plist to com.adobe.Reader.plist.BACKUP.

 

Great and concise Solution.

Thank you.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 22, 2018

Copy link to clipboard

Copied

I've seen this a lot recently. Before trying anything crazy, while adobe is "open" go to window>zoom. Change some of the window settings. Its likely that Abobe is just out of frame.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 22, 2018

Copy link to clipboard

Copied

Listen to @masons54682109. He knows what he's talking about!

Thanks man!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 27, 2018

Copy link to clipboard

Copied

This is what solved the issue for me! Thank you!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 28, 2018

Copy link to clipboard

Copied

This is the correct answer..... OMG. Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 17, 2018

Copy link to clipboard

Copied

THANK YOU, THANK YOU, THANK YOU!!!!! That worked and so simple- I've been uninstalling and reinstalling for days!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 17, 2018

Copy link to clipboard

Copied

and it was as easy as that! thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 28, 2018

Copy link to clipboard

Copied

Thank you! This helped me

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 10, 2018

Copy link to clipboard

Copied

This worked for me. Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 10, 2019

Copy link to clipboard

Copied

what a crazy thing to solve the problem.. how can the window get out of context?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 06, 2019

Copy link to clipboard

Copied

Greeeeeat!!! I was becoming crazy looking for a solution. Simply going to "Window -> zoom" options, and documents will show again! Thank you very much!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 03, 2019

Copy link to clipboard

Copied

THANK YOU SO MUCH! "WINDOW > Zoom" fixed the problem!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 05, 2019

Copy link to clipboard

Copied

If zoom doesn't work, select "cascade" under the window dropdown.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 15, 2019

Copy link to clipboard

Copied

Only thing masons' answer was missing was *mic drop*

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 08, 2019

Copy link to clipboard

Copied

Yep. Exactly. Fixed it for me. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 09, 2020

Copy link to clipboard

Copied

adobe reader is not found by windows system.  

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 03, 2019

Copy link to clipboard

Copied

Wowzer, this had me pulling my hair out. I'm on macOS on a MacBook Pro and no amount of uninstalling, re-installing, updating or playing with preferences fixed this...I had even used the various Window tips to see if that would do the trick (as I sometimes have an external display).

The true fix required both of the suggestions above and then some:

  1. I signed out of Adobe Creative Cloud (the app), and then;
  2. Close the Acrobat Pro DC app
  3. Delete the plist noted above
  4. Re-open the app
  5. Open a PDF
  6. Use Window -> Cascade


It's also worth noting that I may have had plain old Adobe Reader originally, but had then gotten a license for Acrobat Pro DC. I had also been getting errors when trying to use the Help -> Sign-in/sign-out option.

After this, I double-checked Finder for the new plist file and I don't have what was noted above, instead now I have "com.adobe.Acrobat.Pro.plist". Which further leads me to believe there was an issue with going from free to paid.

I hope this helps someone else out there!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 02, 2020

Copy link to clipboard

Copied

 

In Safari make sure that pop up windows are enabled and Adobe plug in is also enabled for the site.

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC