Adobe Acrobat Reader DC

[William22]

I use Auto desk AUTO CAD in my work. Latey when I receive a PDF Drawing & want to run a copy of it on a wide format plotter the program crashes & shuts down the computer. I can run 8 1/2 x 11" on a local printer , but not on the plotter. a friend shid he had the same some monts back & he down loaded a fix from adobe. I tried the sam site & it went through the process & said it could not finish because the a program was missing.

My version is Acrobat Reader DC. It seems I downloaded version 200.4495s.

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Acrobat reader forum so that proper help can be offered.

[Amal.]

Hi William

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. 

If the issue still persists,  we need some more information for a better understanding: 

• Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
• What is the version of the Adobe Acrobat Reader DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and make sure you have the latest version 20.006.20042 installed. 
• Also for testing, please try to turn off the protected mode. Go to Edit (Windows) , Adobe Acrobat Reader DC (Mac) > Preferences > Enhanced Security  > Turn off the protected mode and uncheck the enhanced security  > Click OK and reboot the application and check.
  Note: Please turn om the security after testing.

If it still doesn't work

• Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the Computer
• Reinstall the application using the link  (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes

Regards

Amal

[Amal.]

Hi there

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

Let us know how it goes

Regards

Amal

[Amal.]

Hi there

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

Let us know how it goes

Regards

Amal