Adobe Acrobat reader start slow in Windows 10 pro

New Here ,
Feb 19, 2021 Feb 19, 2021

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When i dubble click on the Adobe Acrobat Reader DC icon it takes 2 minutes befor the program is started.

I use Windows 10 pro, 2004, intel i7 and 8Gb RAM.

 

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General troubleshooting

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hi Matje0101,

Thanks for reporting the issue. Can you please share the process monitor logs of the workflow ( from double click on Reader icon till the program is started) so that we can investigate the issue. 

Steps for collecting process monitor logs are as follows:

  1. Download the tool from the below link: https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
  2. Extract the contents of the downloaded file.
  3. Double Click on procmon.exe file.
  4. If you see a Process Monitor Filter window, please click on OK.
  5. Then Open Acrobat/Reader and run the problem workflow.
  6. Go back to the Process Monitor tool and click File>Uncheck Capture Events.
  7. Then File>Save >All Events.
  8. The logs will be saved in the same folder as the tool with name logfile.pml.
  9. Please share the file with us for further analysis.


Regards, 

Priyanka Jain

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