Copy link to clipboard
Copied
Bonjour,
Lorsque j'ouvre un fichier PDF, tout est gris noir. Je ne vois rien sauf l'icône de mes notes. tout fonctionnait bien avant.
J'ai dû toucher à quelque chose.... vous pouvez m'aider?
Merci!
Copy link to clipboard
Copied
Hi Caroyanj
We are sorry for the delay in response and the trouble caused.
As described when you open the PDF everything is grey black. Is this a behavior with a particular PDF file or with al the PDFs you open? Please try to open a different PDF file and check. If its a file specific issue please share the file with us for testing.
Also, please share the screenshot of the issue for a better understanding. And make sure you have the latest version of the application 20.006.20042 Go to Help > Check for Updates.
You may also check the preference setting. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Preferences > Accessibility > Select, 'Replace document Colour' and under custom color make sure page background is set to white and document text is set to black color. > Click OK
Let us know how it goes
Regards
Amal