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Adobe Acrobat Reader

New Here ,
Apr 14, 2020

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Bonjour,

Lorsque j'ouvre un fichier PDF, tout est gris noir.  Je ne vois rien sauf l'icône de mes notes.  tout fonctionnait bien avant.  
J'ai dû toucher à quelque chose.... vous pouvez m'aider?

Merci!

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Adobe Acrobat Reader

New Here ,
Apr 14, 2020

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Bonjour,

Lorsque j'ouvre un fichier PDF, tout est gris noir.  Je ne vois rien sauf l'icône de mes notes.  tout fonctionnait bien avant.  
J'ai dû toucher à quelque chose.... vous pouvez m'aider?

Merci!

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26

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Amal. LATEST
Adobe Employee ,
Apr 17, 2020

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Hi Caroyanj

 

We are sorry for the delay in response and the trouble caused.

 

As described when you open the PDF everything is grey black. Is this a behavior with a particular PDF file or with al the PDFs you open? Please try to open a different PDF file and check. If its a file specific issue please share the file with us for testing.

 

Also, please share the screenshot of the issue for a better understanding. And make sure you have the latest version of the application 20.006.20042 Go to Help > Check for Updates.

 

You may also check the preference setting. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Preferences > Accessibility > Select, 'Replace document Colour' and under custom color make sure page background is set to white and document text is set to black color. > Click OK  

 

Let us know how it goes

 

Regards

Amal

 

 

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