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Adobe Acrober reader DC NOT working as expected in Mac OS mojave 10.14.5

New Here ,
Jun 10, 2019

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I was trying to fill out my I134 form after downloading it ONLINE. Few fields are disabled in that PDF when i tried to edit through my Adobe Acrobat reader software installed in my MACBOOK AIR with Mac OS mojave 10.14.5.

Same form I'm able to fill it out in my Windows OS

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Adobe Acrober reader DC NOT working as expected in Mac OS mojave 10.14.5

New Here ,
Jun 10, 2019

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I was trying to fill out my I134 form after downloading it ONLINE. Few fields are disabled in that PDF when i tried to edit through my Adobe Acrobat reader software installed in my MACBOOK AIR with Mac OS mojave 10.14.5.

Same form I'm able to fill it out in my Windows OS

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Amal. LATEST
Adobe Employee ,
Aug 08, 2019

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Hi Nachiappan,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, as stated above Adobe Reader not working as expected on Mac, correct?

What is the dot version of the Adobe Reader installed on Mac? To check the version of the application, please follow the link - Identify the product and its version for Acrobat and Reader DC

Please check for any missing updates. Go to Help > Check for Updates. To know more about the latest version available, Please refer to the link - DC Release Notes — Release Notes for Acrobat DC Products​  restart the application and check.

If it doesn't work,

Please try to turn off the protected view and uncheck Enhanced Security. Go to Adobe Reader > Preferences > Enhanced Security > Turn Off the Protected View and uncheck Enhanced Security and restart the application and check.

Note: Switching OFF the security is for testing purpose only, please turn ON the security after testing, irrespective of the result.

Let us know if that works for you.

Regards,

Amal

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