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Adobe DC Pro Licensing Issue

New Here ,
Jan 15, 2020

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Hopefully this isn't a duplicate post, if so sincere apologies. This morning I had a user that was unable to update their Adobe DC Reader due to an error. I tried several different ways and decided to do an uninstall and reinstall. I tested it on my machine first and when i did the re-install using the same file it retained my Adobe Pro license. I performed the same steps on the user's PC and now it is no longer showing the Pro license. Any guidance on how to recover the license/activate the license for the user would be appreciated. 

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Adobe DC Pro Licensing Issue

New Here ,
Jan 15, 2020

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Hopefully this isn't a duplicate post, if so sincere apologies. This morning I had a user that was unable to update their Adobe DC Reader due to an error. I tried several different ways and decided to do an uninstall and reinstall. I tested it on my machine first and when i did the re-install using the same file it retained my Adobe Pro license. I performed the same steps on the user's PC and now it is no longer showing the Pro license. Any guidance on how to recover the license/activate the license for the user would be appreciated. 

Topics

Download and install

Views

54

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 15, 2020

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Acrobat Reader or Adobe Acrobat Pro?

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