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Have a couple of issues that have some relation.
Adobe Version 2020.013.20074
OS Windows 2012 R2
The deeper Adobe PDFs exist in a network share, the longer they take to open. PDFs at the top of the folder structure open normally, but the PDFs nested down, say 8-10 levels can take 10-30 seconds to open. The file path does not exceed Windows OS character limit.
Under Enhanced security, Protected View is turned off, "Enable Enhanced Security" is disabled.
In Priviledged Locations if I add a file (path included for whitelist) the no matter how deep the PDF is nested in the folder structure it opens normally. If I try to add a folder for whitelist (and remove the file whitelist) to the whitelist where that PDF is located, it takes 10-30 to open the PDF.
I have followed the documentation found here: https://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/trust.html#trust-methods to enable/configure recursive trusting of a folder and there is no change in the behavior, PDF files still take 10-30 seconds to open.
If I move the PDF file up the folder structure, say to the top, it opens near instantly.
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I have been able to mitigate the issue by upgrading the Windows Server 2016 with the most current Server 2016 updates. I did test to see if upgrading to Server 2016 w/o current patches was enough and it was not. Only after all the patches were applied did the issue get mitigated.🤷:male_sign:
While we have started turning the wheels on upgrading our 1000s of 2012 R2 servers, this will create some added pressure and an earlier than expected timeline.