Adobe Export PDF to Word Error Message

[shayh46281077]

I have been using convertor form more than a year now to convert pdf to word documents and for the past month-even when I am already signed in, I get message 'an error occurred while signing in'. Then I have to go to the website and sign in 3 more times, download the PDF document and then finally get it converted. Extremely time consuming. Please advise.

[AkanchhaS]

Hi Shayh46281077,

Since it is a subscription for Adobe Export PDF you should be able to access it through the Adobe Reader application.

Could you please confirm the version of the Adobe Reader you are working on?

• Launch Adobe Reader>Help>Check For Update and see if there is any latest update is pending.

For the details of latest patch, you may refer to-Release Notes | Adobe Acrobat, Reader

• If the update doesn't work, then you need to uninstall and reinstall the application.

Use this cleaner tool to remove the software- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Re-download it through- Adobe Acrobat Reader DC Install for all versions

Regards,

Akanchha

[shayh46281077]

I am using Adobe Reader XI

[Personal information removed by moderator]

Adobe Export PDF to Word Error Message created by Akki_24 in Acrobat Reader - View the full discussionHi Shayh46281077, Since it is a subscription for Adobe Export PDF you should be able to access it through the Adobe Reader application.Could you please confirm the version of the Adobe Reader you are working on?    - Launch Adobe Reader>Help>Check For Update and see if there is any latest update is pending. For the details of latest patch, you may refer to-Release Notes

Adobe Acrobat, Reader     - If the update doesn't work, then you need to uninstall and reinstall the application. Use this cleaner tool to remove the software- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Re-download it through- Adobe Acrobat Reader DC Install for all versions  Regards,Akanchha If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9316735#9316735 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9316735#9316735 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Acrobat Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

[~graffiti · Accepted solution]

shayh46281077 wrote:

I am using Adobe Reader XI

That's the problem.

Either upgrade to DC or do your conversion here: https://cloud.acrobat.com/exportpdf

[shayh46281077]

Thanks, I figured that the version was the problem

[Personal information removed by moderator]

Adobe Export PDF to Word Error Message

created by ~graffiti in Acrobat Reader - View the full discussion

shayh46281077 wrote: I am using Adobe Reader XI 

That's the problem. Either upgrade to DC or do your conversion here: https://cloud.acrobat.com/exportpdf  If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9317938#9317938 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9317938#9317938 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Acrobat Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences