I created a fillable form with Adobe, and when I send it out the form fields are not appearing for the recipients. I've tried troubleshooting with some of the tips on the Adobe Help page, but none of them seem to resolve the issue. Anyone else have this happen and been able to fix it?
In what application are they opening the file?
Do they have Fields Highlighting enabled? Can they interact with the fields at all?
Are you sure they're using Adobe software? Many times people thing they do, when in fact they don't.
Ask them for screenshots of the file in the application.
Also, do not reply by email, as it includes your full contact details in the signature and posts them to this public forum...