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adobe not responding

New Here ,
Oct 23, 2019

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Everytime I try to open a document in Adobe Reader, Adobe opens but by the time I try to click on the file I want to open, the system says that Adobe is not responding. If I open the PDF file directly, the file will open in Adobe, but as soon as I try to do anything, system says Adobe is Not responding.

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adobe not responding

New Here ,
Oct 23, 2019

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Everytime I try to open a document in Adobe Reader, Adobe opens but by the time I try to click on the file I want to open, the system says that Adobe is not responding. If I open the PDF file directly, the file will open in Adobe, but as soon as I try to do anything, system says Adobe is Not responding.

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Adobe Employee ,
Oct 23, 2019

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Hi Dona,

 

Thanks for reaching out. As described above, Adobe Acrobat Reader DC is not responding, correct?

 

We need some more information for a better understanding:

 

  • What is the version of the Adobe Acrobat Reader DC Installed? To check the version of the application please use the link https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  • Is this a behavior with a particular file or with any PDF you open? Try with a different file and check for issue.
  • Please reboot the computer and check it it helps.
  • Please check for any missing updates. A new update for Adobe Acrobat/Reader DC got released on 17th Oct 2019 version 19.21.20048 please try to update the application to the new version. Go to Help > Check for Updates and see if it helps. For detailed information about the new version please use the help link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes

 

Regards

Amal

 

 

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New Here ,
Jan 23, 2020

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Hi Amal, I have this issue too.  I tried your suggestions, I have the updates.  I have Adobe Acrobat DC Pro running from a Lenovo ThinkPad.  

Thank you

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Adobe Employee ,
Jan 24, 2020

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Hi Tarlit,

 

We are sorry for the trouble.  As you have the updates, please make sure you have the latest version 19.21.20061.  Go to Help>Check for Updates. You may also download the patch manually from the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

If it still doesn't work, please try to repair the installation (For Windows Only). Go to Help > Repair Installation.

 

If it still doesn't work

 

 

Let us know how it goes. 

 

Regards

Amal

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