It would be awesome to have a job like that, where you can tell customers that you can't help them 90 % of the time, and just simply refer them to the Adobe Community forums for guidance, and still get paid for such incompetence!.
Whatever company is that , who operates with a bunch of underpaid @home agents better get their act together.
Is too many people complaining about customer care here in these forums.
Something is not right.
I will try and help you.
But for the record (as a figure of speech, of course), sometimes the @home agents have to do as they're told.
It shouldn't surprise you that there is always a software giant behind the methods.
If they have a bunch of sales specialist only trained in Microsoft products, for example, that is exactly the type of answer they will give you.
That's how the game is played between Microsoft, Apple, Amazon, and Google.
They all cohabitate in the same lame ecosystem but have this weird love-hate relationship going on.
I've experienced this too but not over the phone.
Sometimes these giants even control certification coursewears, self-paced study guides and other publications.
One time I wanted to get a particular book to be able to teach a Linux computer repair class.
I pre-ordered the titles with two weeks in advance.
So the day that I went to the store to pickup my books, The clerks were very helpful initially.
Everything went fine until I said it was a book title about learning Linux.
So, they had to call the wholesaler .
They said that the last two copies sold out.
But I knew beforehand they had them in stock because I checked online and place the order 2 weeks prior. Right?
Plus I paid half of the price in advance to secure the special order.
Instead , they said it was not available anymore, and suddenly they tried to sell me other books aggressively.
They kept pushing over and over for me to buy other microsoft titles about computer repair that had nothing to do with teaching a computer repair class with linux.
Long story short, I made such a stink for 30 minutes that the store manager came from the back of their warehouse with a brand new copy of that book , and a fske smile just to have me leave their premises.
Like I posted in another thread the other day, this is how the Big Boys game is played.
I have successfully installed many different versions AndroidOS x86 project in many types of laptops and PCs, and I am very familiarized with other flavors of Android that are completely open source, with no proprietary code whatsoever, and no bloatwear.
I am familiarized with Chromium OS (the open source version of ChromeOS), so I will try to do my best.
Sorry for these long reply.
I just get very disappointed when I hear of customers getting treated like that.
So, Here are a few ideas:
- If you can open the app in your Chromebook, go to Help menu. Underneath it there is an option "Manage Subscription". Clicking on this link will take you to the Playstore. Sometimes when you troubleshoot this app, you have to deactivate other subscription from the store (if any).
- Also, go to https://account.adobe.com Click on "Manage My Plans" , clicking on this link will take you to the page where you can see which devices stii appear as active using the same AdobeID. Deactivate any other device, and only leave active the one that corresponds to your Chromebook device.
- You're allowed to use an AdobeID with subscription in more than one comouter device, but not simultaneously. See if this is the case.
- There's a new update. Apply that update to bring your app to its current version.
- Last, also manually perform update in your Chrome version too
- Optional, you cam follow this guidance to retrieve crash logs from your Android device: https://community.adobe.com/t5/acrobat-reader-mobile/how-to-get-crash-logs-from-your-device-android/...
Let us know if any of this basic tips resolves the issue.
By the way, none of these tips had anything to do with supporting the type of hardware that your Chromebook os running with.
These IDIOTS, whoever these incompetent customer care reps are, need to start doing better, and stop abusing the paying customer(s) like that.
The lack of professional technical skills and empathetic tact that is constantly brought back to the forums attention, is really becoming a standard operating procedure.
This is not 1994 anymore.
The Internet and the WWW are not the land of the free anymore.
And Netscape Navigator, AOL, and Windows 98 doesn't run the show anymore.
Tomorrow is here!
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