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Adobe Reader cannot be uploaded

New Here ,
May 13, 2020

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we have tried and tried and tried over and over and cannot load acrobat reader. we need help and if someone can call me at [Personal Information Removed by Moderator], please do.

 

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Adobe Reader cannot be uploaded

New Here ,
May 13, 2020

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we have tried and tried and tried over and over and cannot load acrobat reader. we need help and if someone can call me at [Personal Information Removed by Moderator], please do.

 

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Download and install

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230

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May 13, 2020 1
Adobe Employee ,
May 13, 2020

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Hi Lou

 

we are sorry for the trouble. As described you are not able to install the Acrobat Reader DC

 

Please try the following steps and see if that helps

 

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try installing the application there and check.

 

Let us know how it goes

 

Regards

Amal

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May 13, 2020 0
New Here ,
May 13, 2020

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HI Amal,

The above did not work and the re-install link resulted to a 404 - Page not found. I do not have a Mac re; If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try installing the application there and check.

 

Please provide a good number to contact someone that can support my needs to resolve the issue.

 

Thank you,

Lou

[Personal information removed by Moderator]

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May 13, 2020 0
Most Valuable Participant ,
May 13, 2020

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Adobe do not offer any telephone support or any other official support for their free products. Nobody will call you. Your best bet is to work with us here in this forum. 

 

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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May 13, 2020 0
Adobe Employee ,
May 14, 2020

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Hi there

 

We are sorry to hear that the issue still persists.

 

Please create a new test user profile in Windows as described here (https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...) and try installing the application there using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

 

If it still doesn't work, please download the procmon tool (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) run the application and recreate the issue and collect the logs. Upload the log files to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us for investigation.

 

Regards

Amal

 

 

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May 14, 2020 0
kamalik LATEST
Adobe Employee ,
May 14, 2020

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I think the user here is refering to Adobe Reader. So above download link will not work.

 

Hi Lou,

Can you please explain the problem you are facing in installing Reader with some screenshots of the error.

 

-Karan

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May 14, 2020 0