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Adobe Reader DC (2018.009.20044) shows weird characters on some PCs

New Here ,
Apr 29, 2019

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Some users in our company have the problem, that PDF files sometimes have weird characters and are unreadable. While on other PCs it works fine with the same document and same Adobe Reader DC version (2018.009.20044).

The user sent me the PDF document and I have the same problem when opening it.

Here is what it looks like on my PC (and various other PCs in the company):

Doc failed.png

And here that same document on my test PC, where it works normally:

Doc OK.png

Display settings are the same for both computers:

  • Use local fonts
  • Smooth text: For Laptop / LCD Screen

What could cause this error? Please help.

Updating to version 2019.010.20099 fixed the problem.

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Adobe Reader DC (2018.009.20044) shows weird characters on some PCs

New Here ,
Apr 29, 2019

Copy link to clipboard

Copied

Some users in our company have the problem, that PDF files sometimes have weird characters and are unreadable. While on other PCs it works fine with the same document and same Adobe Reader DC version (2018.009.20044).

The user sent me the PDF document and I have the same problem when opening it.

Here is what it looks like on my PC (and various other PCs in the company):

Doc failed.png

And here that same document on my test PC, where it works normally:

Doc OK.png

Display settings are the same for both computers:

  • Use local fonts
  • Smooth text: For Laptop / LCD Screen

What could cause this error? Please help.

Updating to version 2019.010.20099 fixed the problem.

Views

771

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Apr 29, 2019

Copy link to clipboard

Copied

Updating to version 2019.010.20099 fixed the problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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