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Adobe Reader DC 2019 closes after a few seconds

New Here ,
Dec 20, 2018

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Adobe Reader DC 2019 has started closing after being open for just a few seconds. I've uninstalled, used the cleaner, reinstalled and there is no change. What do I do?

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Adobe Reader DC 2019 closes after a few seconds

New Here ,
Dec 20, 2018

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Adobe Reader DC 2019 has started closing after being open for just a few seconds. I've uninstalled, used the cleaner, reinstalled and there is no change. What do I do?

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Adobe Employee ,
Dec 20, 2018

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Hello Hillsralive,

We're sorry for the inconvenience caused to you, are you on Windows or Mac machine and what is the version?

If you have security software installed(Assuming you are on Windows machine), please disable it for testing purpose and check the functionality of Adobe Reader.

Reboot the machine and if Adobe Reader is not crashing on launch, try disabling the 'protected mode at startup' from Edit>Preferences>Security(Enhanced)>Click OK, restart the application and check.

Note: Disabling the Protected Mode is only for testing purpose, please enable it back.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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New Here ,
Dec 20, 2018

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Anand Sri,

Neither solution worked. I disabled the anti-virus software and firewall

and Adobe Reader DC crashed within 17 seconds. I rebooted the machine,

reenabled antivirus and firewall and then opened Adobe Reader DC and

unclicked start-up in protected mode. I closed and reopened the software

and it still closed within 17 seconds.

Next suggestion?

By the way, I could not find a reply button in the online forum page. I

hope you get this email.

Thank you for your assistance,

Jay

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Adobe Employee ,
Dec 20, 2018

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Thank you Jay for sharing the details and sorry for the trouble. Are you on a Mac or Windows machine and what is the version?

Note: Sign-in with your Adobe ID and password on Adobe forums and you will be able to see the reply button.

For testing purpose, please create a test user profile with full admin rights and install Adobe Reader and check Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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New Here ,
Apr 26, 2019

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Hello Anand,

I'm also experiencing this same problem. I have used the adobe cleanup tool, run CCleaner to get rid of registry entries. Deleted Appdata folders for adobe and used the Distribution installer that you linked to and I am still experiencing this issue as well. I did get the EULA message and was able to accept it okay on the last install but the program still closes whether I have a PDF open or not after about 10 seconds. I have turned off protected mode but that did not help either. I do get this error in Windows event log:

Faulting application name: AcroRd32.exe, version: 19.10.20099.60178, time stamp: 0x5c993e0a

Faulting module name: ntdll.dll, version: 10.0.17763.404, time stamp: 0xe1cce3af

Exception code: 0xc0000005

Fault offset: 0x0003c942

Faulting process id: 0x135c

Faulting application start time: 0x01d4fc5a2a6d0910

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 6c285fe3-ee60-4584-8e02-9acd08c19985

Faulting package full name:

Faulting package-relative application ID:

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New Here ,
Oct 29, 2019

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bug is not a feature.  is there no patch for this yet?

 

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New Here ,
Dec 20, 2018

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I have to exact same problem. I have another computer running Windows 7 that does not do this with the same exact version of Adobe Reader. This occurred with the latest update of Reader. I have uninstalled, used the "cleaner", reinstalled, with no success. Start-up in protected mode does not help.

Thanks in advance

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New Here ,
Jan 14, 2020

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I had the same problem, until I installed the latest Windows Updates.  Seemed to help for the time being.

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New Here ,
Apr 29, 2020

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I get the same problem and the preferences fix didn't work. This is not ideal but the only way I can stop it happening is to turn off the WiFi button on the laptop and then turn back on when finished

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