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Adobe Reader DC crashes when exiting if you activate "Save ink / Toner"

New Here ,
Mar 10, 2020

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Hi to all

I'm evaluating to distribute the very last version 2020.006.20034 (French), upgrading the old one which is 19.10.20098 via a SCCM job. Operating System is Windows 10 Enterprise LTSC x64 (1809).

Installation is OK, as are all the tests ... except ... 

1- open a PDF file

2- print it (completely or partially) with "Save ink / Toner" option activated (it prints OK)

3- exit Reader

=> reader crashes 2-3 seconds later :

adobe1.png

 

Application log in Event Viewer reports an error :

Faulty application Name : Acrord32.exe

Event ID : 1000

Faulty module : ucrtbase.dll version 10.0.14393.2999

 

I have this problem on every workstation, with every PDF and every user using this new version. 

I tried to disable Protected Mode and Enhanced security => same problem

Apart from that, I found nothing on the web about this issue.

Thanks in advance for your help or any idea !

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Adobe Reader DC crashes when exiting if you activate "Save ink / Toner"

New Here ,
Mar 10, 2020

Copy link to clipboard

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Hi to all

I'm evaluating to distribute the very last version 2020.006.20034 (French), upgrading the old one which is 19.10.20098 via a SCCM job. Operating System is Windows 10 Enterprise LTSC x64 (1809).

Installation is OK, as are all the tests ... except ... 

1- open a PDF file

2- print it (completely or partially) with "Save ink / Toner" option activated (it prints OK)

3- exit Reader

=> reader crashes 2-3 seconds later :

adobe1.png

 

Application log in Event Viewer reports an error :

Faulty application Name : Acrord32.exe

Event ID : 1000

Faulty module : ucrtbase.dll version 10.0.14393.2999

 

I have this problem on every workstation, with every PDF and every user using this new version. 

I tried to disable Protected Mode and Enhanced security => same problem

Apart from that, I found nothing on the web about this issue.

Thanks in advance for your help or any idea !

Views

43

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Mar 23, 2020

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The brand new version 2020.06.20042 seems to fix this issue 

 

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