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Adobe Reader DC crashes when opening links in pdf, since last update to 19.021.20048

New Here ,
Oct 24, 2019

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Hi,

We use Reader DC company wide, but it appears that since the last update, Adobe crashed (closes) after opening a PDF document and then click on a link in the pdf to a different PDF.

Version is 19.021.20048

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Adobe Reader DC crashes when opening links in pdf, since last update to 19.021.20048

New Here ,
Oct 24, 2019

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Hi,

We use Reader DC company wide, but it appears that since the last update, Adobe crashed (closes) after opening a PDF document and then click on a link in the pdf to a different PDF.

Version is 19.021.20048

Views

200

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 24, 2019 0
New Here ,
Oct 24, 2019

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The same issue with previous version 19.021.20047. A version released in May (19.012.20034) works fine.

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Oct 24, 2019 0
Arpitagr LATEST
Adobe Employee ,
Oct 24, 2019

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HI TheodeBruin,

 

Thanks for Reaching out to us. Can you please help me with the dump file for the crash you are observing at your end so that we can triage the issue. Please refer to the link below to get the dump files.

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Please feel free to reach out in case of any issues

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Oct 24, 2019 0