Adobe Reader DC crashes while Edit/Preferences is open...

Community Beginner ,
Feb 11, 2021

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Since this morning, after the latest update, I had the following issues:

- the program freezes and suddenly crashes while the dialog box Edit/Preferences is open;

- the program does not print anymore (already posted).

 

The new update is creating troubles. I tried to repair the installation from /? menu. Nothing. The problems are still here.

 

Operanting system: Windows 10 Pro

Acrobat installato: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Versione: 21.1.20135.421056
Data di creazione: 2021/02/02
Ora di creazione: 06:49:20

 

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Adobe Employee ,
Feb 11, 2021

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Hi Matteo!

 

Thank you for reaching out and reporting the issue.

 

As you are experiencing crash issues, please try the troubleshooting steps as suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html  

 

If that does not help, try uninstalling the application using the Adobe cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#windows) and reboot the machine.

Then reinstall the application from this link: https://get.adobe.com/reader/enterprise/ 

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

 

 

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Adobe Employee ,
Feb 11, 2021

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Hi Matteo!,

 

Thanks for your report. Apart from the steps that Meenakshi mentioned, can you please also share the crash dumps of the Reader process. Please refer https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html#CollectinglogswhenAcrobatReader... for steps on collecting the crash dumps.

 

Regards, 

Priyanka 

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Matteo5DE8 AUTHOR LATEST
Community Beginner ,
Feb 18, 2021

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Hi Priyanka,

the uninstall + reinstall solved the problem. It does not occur anymore. By the way, a more friendly way to activate and deactivate the crash report/dump report from the program GUI will be very appreciated. I wonder why to dig and mess up manually with the Windows Registry.

 

Regards

Matteo

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