Adobe Reader DC Creates blob_storage folder

Community Beginner ,
May 16, 2019

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Hello,

the Adobe Reader creates the folder "blob_storage" on mounted network drives.

Installed version: 19.012.20034

OS: Windows Server 2012 R2 Terminal Server

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General troubleshooting, Windows

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Community Beginner ,
May 16, 2019

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I'm using Adobe Acrobat PRO DC and the issue is the same since the update 19.012.20034

The blob_storage folder appear at the connection of Acobat to my account.

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Adobe Employee ,
May 16, 2019

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Can you please share workflow(video) and exact location of the created blob_storage ?

Regards

Sunil Soni

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fgdtc AUTHOR
Community Beginner ,
May 16, 2019

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It happens in every folder in that i open a PDF Document (only on Mapped network drives not local)

i dont know if this help but we had a similar issue where the PDF Reader created a GPU Cache folder, i think it was like 4-5 months ago.

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Community Beginner ,
May 16, 2019

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I'm totally agree with fgdtc, nothing to say more.

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Adobe Employee ,
May 16, 2019

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We are unable reproduce this in-house with the reader from released version mentioned by you both.

To understand it better, can anyone of you please provide video/screenshots of the same.

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Community Beginner ,
May 16, 2019

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Here a link to a video : https://www.dropbox.com/s/vb439gi4sja7c6o/Sans%20titre%202.mov?dl=0

The first part of the video shows that the problem appears when the pdf file is opened from the network folder.

The second part of the video shows that the problem does not appear when the Adobe Acrobat application is started before opening the PDF.

The problem only appears when the PDF is in a network folder.

I'm a corporate network administrator and I had to stop adobe updates on every computer to avoid a pop-up of blob_storage folders...

I hope you can find the solution soon.

The computer is on the latest version of win10.

Adobe Acrobat is on version 19.012.20034

Thank you for your help.

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Adobe Employee ,
May 16, 2019

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Thanks everyone for reproting it and appologies for the inconvenience caused.

Yes, it's similar to GPU Cache folder issue which was fixed in previeous release.

We are looking into this issue on priority, We shall get back to you as soon as possible.

-Regards

Sunil Soni

Acrobat eam

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New Here ,
May 21, 2019

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Same issue here... Any update so far?

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New Here ,
May 22, 2019

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We are seeing this problem too when opening PDFs from a network share. Please keep us updated when there is a solution.

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New Here ,
May 16, 2019

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The problem seems to be similar to the following issue from last year:

Adobe CC Desktop App creating GPU Cache folder

Thanks for your help.

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Adobe Employee ,
May 16, 2019

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retom50171959

Paul_Riman

Please share your contact info to susoni@adobe.com, we want to share a private build with you to verify the fix.

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New Here ,
May 17, 2019

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One of our users is having the same problem.

When he opens a PDF file from a mapped network drive, and then selects content and copies it, this blob_storage folder appears.

It happens in every folder when he does these steps.

Any update on if there is a solution or an update coming that corrects this?

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New Here ,
May 20, 2019

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We have the same problem here, everytime a PDF File is opened from a network share a "blob_storage" folder is created on the container folder.

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New Here ,
May 21, 2019

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I'm in the same boat over here.  I'm currently in contact with support, but they initially told me that it's not possible...

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New Here ,
May 21, 2019

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The issue is occurring for one of our clients as well for all 80+ users. This is a large issue and needs to be addressed as it causes a lot of folder clean-up needing to be done every time someone opens a pdf document.

Please Sunil2201​ , provide me with the private build to work on fix as well.

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Community Beginner ,
May 21, 2019

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I am currently in private conversation with Sunil2201, the support has sent me a fix that solves the problem but which causes another one. (Multiple error messages when starting acrobat)

I reported this problem yesterday and I am waiting for news from the support.

I will bring the solution here.

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New Here ,
May 24, 2019

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Any news on this matter? We are facing the same trouble with Acrobat Pro DC 2019.012.20034 on Windows 10 Pro: everytime we open a PDF file from a network share, the "blob_storage" folder is created on the network folder which holds that PDF.

As there is still no software update after one week, is there a way to go back to the previous version which doesn't have this issue?

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Adobe Employee ,
May 27, 2019

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Please share your contact info to susoni@adobe.com, we want to share a private build with you to verify the fix.

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Adobe Employee ,
May 29, 2019

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Hello everyone,

Fix of this issue is being targeted for Acrobat next release.

Stay tuned.

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New Here ,
May 29, 2019

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Sunil2201, is there any sort of an ETA for this next release?  Are we looking at a week, a month, 6 months?

Thanks.

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Adobe Employee ,
Jun 05, 2019

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No, these dates are confidential and couldn't be revealed.

We just had our major release a few days back so it's not gone happen so soon in a week, month or so.

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New Here ,
Jun 06, 2019

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Thanks for answering Sunil.

Is there a workaround we can use until then?

We have a Creative Cloud for Teams suscription, can we install a previous version?

Regards,

Toon

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New Here ,
Jun 13, 2019

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i found on the adobe ftp site a new version 2019.012.20035.

tested and no blob_storage folder are created.

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Adobe Employee ,
Jun 13, 2019

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Hi All,

Acrobat and Reader DC version 19.012.20035(Windows Only) is available with the fix for the issue, please install the latest update from help menu>select check for updates. For detailed information about the release, you may refer to the article 19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine and check.

let us know if you experience any issue.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

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