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Adobe Reader DC Creates blob_storage folder

Community Beginner ,
May 16, 2019

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Hello,

the Adobe Reader creates the folder "blob_storage" on mounted network drives.

Installed version: 19.012.20034

OS: Windows Server 2012 R2 Terminal Server

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Adobe Reader DC Creates blob_storage folder

Community Beginner ,
May 16, 2019

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Hello,

the Adobe Reader creates the folder "blob_storage" on mounted network drives.

Installed version: 19.012.20034

OS: Windows Server 2012 R2 Terminal Server

Topics

General troubleshooting, Windows

Views

15.1K

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May 16, 2019 1
Community Beginner ,
May 16, 2019

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I'm using Adobe Acrobat PRO DC and the issue is the same since the update 19.012.20034

The blob_storage folder appear at the connection of Acobat to my account.

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May 16, 2019 0
Adobe Employee ,
May 16, 2019

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Can you please share workflow(video) and exact location of the created blob_storage ?

Regards

Sunil Soni

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May 16, 2019 0
Community Beginner ,
May 16, 2019

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It happens in every folder in that i open a PDF Document (only on Mapped network drives not local)

i dont know if this help but we had a similar issue where the PDF Reader created a GPU Cache folder, i think it was like 4-5 months ago.

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May 16, 2019 0
Community Beginner ,
May 16, 2019

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I'm totally agree with fgdtc, nothing to say more.

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May 16, 2019 0
Adobe Employee ,
May 16, 2019

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We are unable reproduce this in-house with the reader from released version mentioned by you both.

To understand it better, can anyone of you please provide video/screenshots of the same.

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May 16, 2019 0
Community Beginner ,
May 16, 2019

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Here a link to a video : https://www.dropbox.com/s/vb439gi4sja7c6o/Sans%20titre%202.mov?dl=0

The first part of the video shows that the problem appears when the pdf file is opened from the network folder.

The second part of the video shows that the problem does not appear when the Adobe Acrobat application is started before opening the PDF.

The problem only appears when the PDF is in a network folder.

I'm a corporate network administrator and I had to stop adobe updates on every computer to avoid a pop-up of blob_storage folders...

I hope you can find the solution soon.

The computer is on the latest version of win10.

Adobe Acrobat is on version 19.012.20034

Thank you for your help.

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May 16, 2019 1
Adobe Employee ,
May 16, 2019

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Thanks everyone for reproting it and appologies for the inconvenience caused.

Yes, it's similar to GPU Cache folder issue which was fixed in previeous release.

We are looking into this issue on priority, We shall get back to you as soon as possible.

-Regards

Sunil Soni

Acrobat eam

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May 16, 2019 0
New Here ,
May 21, 2019

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Same issue here... Any update so far?

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May 21, 2019 0
New Here ,
May 22, 2019

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We are seeing this problem too when opening PDFs from a network share. Please keep us updated when there is a solution.

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May 22, 2019 1
New Here ,
May 16, 2019

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The problem seems to be similar to the following issue from last year:

Adobe CC Desktop App creating GPU Cache folder

Thanks for your help.

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May 16, 2019 0
Adobe Employee ,
May 16, 2019

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retom50171959

Paul_Riman

Please share your contact info to susoni@adobe.com, we want to share a private build with you to verify the fix.

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May 16, 2019 2
New Here ,
May 17, 2019

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One of our users is having the same problem.

When he opens a PDF file from a mapped network drive, and then selects content and copies it, this blob_storage folder appears.

It happens in every folder when he does these steps.

Any update on if there is a solution or an update coming that corrects this?

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May 17, 2019 1
New Here ,
May 20, 2019

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We have the same problem here, everytime a PDF File is opened from a network share a "blob_storage" folder is created on the container folder.

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May 20, 2019 0
New Here ,
May 21, 2019

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I'm in the same boat over here.  I'm currently in contact with support, but they initially told me that it's not possible...

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May 21, 2019 0