• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe Reader DC Creates blob_storage folder

Community Beginner ,
May 16, 2019 May 16, 2019

Copy link to clipboard

Copied

Hello,

the Adobe Reader creates the folder "blob_storage" on mounted network drives.

Installed version: 19.012.20034

OS: Windows Server 2012 R2 Terminal Server

TOPICS
General troubleshooting , Windows

Views

21.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 17, 2019 Jun 17, 2019

Copy link to clipboard

Copied

The same thing here: still creating blob_storage folder on network drives after latest update of Acrobat Pro DC.

Please describe how to go back to previous version which has not this issue. We can't wait until the fix, because this bug makes it painful to work properly with Acrobat Pro DC on network drives. We have not found any workaround yet.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 17, 2019 Jun 17, 2019

Copy link to clipboard

Copied

Going back isn't straightforward, but in essence: (1) turn off auto update (2) uninstall (3) reinstall the base release (4) make sure auto update is still off (5) install the patch for the earlier version you want (6) check auto update is still off.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 17, 2019 Jun 17, 2019

Copy link to clipboard

Copied

Maybe going back isn't straightforward, but there is no option left for us. Our server gets flooded by "blob_storage" folders, because we work with a lot of PDF files every day.

Just one question: How to reinstall the base release? I already made a clean re-install of the whole Creative Suite in hope that it will solve that "blob_storage" matter, but no success. The Creative Suite App however always installs the latest version, so how can we reinstall the base release?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 08, 2019 Jul 08, 2019

Copy link to clipboard

Copied

For visibility, I want to make sure that this response is UNMARKED as the answer. This update did not fix the issue. Double-clicking PDFs to open them still causes a visible "blob_storage" folder in the same path to be created, and it is not deleted after the file is closed.

An Adobe response is still needed for this issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2019 Jun 14, 2019

Copy link to clipboard

Copied

User updated to latest version, rebooted, and still creating the blob_storage folder on network drives.

Adobe Pro DC:  2019.012.20035

Windows 10 Pro

MS Server 2008 R2

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 17, 2019 Jun 17, 2019

Copy link to clipboard

Copied

We are still seeing the issue when saving a pdf to a network folder. It creates the blob_storage folder in the network folder.

Windows 10

Adobe acrobat DC

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 18, 2019 Jun 18, 2019

Copy link to clipboard

Copied

Updated with the patch, rebooted computer, still getting "blob_storage" folder any time a doc is opened. Patch fail

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2019 Jun 24, 2019

Copy link to clipboard

Copied

Same issue here! We updated with the patch, rebooted and are still getting "blob_storage" folders any time you open a .PDF from a server drive by double clicking on the .PDF file.

NOTE: If you open Adobe DC and navigate to the .PDF file and open it from there, the "blob_storage" folders are not created.  Very strange bug.

Can anyone say when the fix will be coming out?  Its driving our users nuts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 27, 2019 Jun 27, 2019

Copy link to clipboard

Copied

The problem with "blob_storage" is already tortured.

DEVELOPERS, YOU CANNOT CORRECT, RETURN BACK ON TWO VERSIONS!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 02, 2019 Jul 02, 2019

Copy link to clipboard

Copied

Same procedere as every day, also with patch!

Blob_storage folders ARE created.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 03, 2019 Jul 03, 2019

Copy link to clipboard

Copied

Unfortunately, I have to pile on here, as well. I have two enterprise clients who complain about this issue daily because they have to double back after work and clean up all of the folders. I can also confirm it only occurs when launching a PDF via double-clicking, and the folder is created in the same path location.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 04, 2019 Jul 04, 2019

Copy link to clipboard

Copied

This "forum question" seems to marked as "answered".

The latest updates do not have a reply from a staff-member.

I have tried to send an email to susoni@adobe.com

Let's see whats happen now.

There is another open question with the same problem and this is marked as "answered": Re: When you open the PDF, a folder called "blob_storage" is generated without permission

I am using Reader DC 2019.012.20035 and the folder blob_storage will be created on network drives (when usnig newer pdf-files and open pdf directly from network folder - not from the list of recently used pdf-files inside ReaderDC).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 05, 2019 Jul 05, 2019

Copy link to clipboard

Copied

Same problem with Adobe Acrobat DC

on network share Blob_storage folders ARE created.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 05, 2019 Jul 05, 2019

Copy link to clipboard

Copied

Just to add to the pile, we are also having the issue on all of our terminal servers using the latest update of Adobe Reader DC on the network shared folders.

Adobe can you please advise when this issue is going to be resolved.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 07, 2019 Jul 07, 2019

Copy link to clipboard

Copied

Just to be clear, it's not only a server related problem. I'm using a standard PC (WIN 10 PRO) in our home network as central storage for all family members and provide mappings to use it. I have the same issue on the mapped drives, so one can say it's happening to all mapped drives, no matter if it's located on a real server or a standard pc. I have also updated to latest Acrobat DC and still seeing this issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 08, 2019 Jul 08, 2019

Copy link to clipboard

Copied

I'm having the same issues with blob_storage folders being created in our G Suite shared drives. We couldn't figure out how it was happening until finding this post. I'm hpoing for a speedy fix as well.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 15, 2019 Jul 15, 2019

Copy link to clipboard

Copied

We also have the same issue in our organization. I'm really getting tired of all the trash this issue is causing. Adobe, please post a fix asap.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 18, 2019 Jul 18, 2019

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 18, 2019 Jul 18, 2019

Copy link to clipboard

Copied

nice, but sadly that does not work for Adobe Acrobat Pro DC v: 19.012.20035

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

still no fix for Adobe Acrobat DC (19.012.20035)!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

Ok this has been going on for a long time now. The patch does not seem to fix it.

We are Running win10 1903 , Adobe Reader DC 19.012.20035 along with patch.

Seems to be happening on Network drives when an end user opens a file there.

I have not been able to find cause or fix.

19.012.20035 Optional update, June 13, 2019 (Windows Only) — Release Notes for Acrobat DC Products

This does not seem to be remediation, further more it is inconsistent.

  • 4275980: Adobe Reader DC creates blob_storage folder on network location in certain cases.

What does "In certain cases" mean? What cases?

Someone for Adobe Please reply and explain.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 09, 2019 Aug 09, 2019

Copy link to clipboard

Copied

Bumping this thread to the top again. Problem still persists in the same situations. Double-clicked PDFs create a blob_storage folder in the same path as the file. PDFs opened from within Acrobat do not exhibit this behavior.

Also of note, on Windows 10 1903 machines with the latest updates, InDesign CS5 files opened by a double-click hang the application and suddenly close on their own. If the same files are opened from within InDesign CS5, this issue does not occur.

Possible issue with a Windows security update?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 13, 2019 Aug 13, 2019

Copy link to clipboard

Copied

Can please anyone check if version ..0036 solved it?!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2019 Aug 13, 2019

Copy link to clipboard

Copied

yess, problem solved. Tested with Adobe Acrobat DC and Reader DC on version .0036 with PDFs save on network drives.
Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 14, 2019 Aug 14, 2019

Copy link to clipboard

Copied

works! (Win 10 Pro/1903)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines