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Adobe Reader DC update 19.021.20047 failures Error: 2762

Community Beginner ,
Oct 17, 2019

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Hello,

 

When I try to install update 19.021.20047 of Adobe Reader DC I get the following error:

 

"Error 2762. Cannot write script record. Transaction not started."

 

This error occurs both using the unattended .msp file and importing the update into SCCM with System Center Updates Publisher (SCUP).

 

Does anyone else have this problem? Any solution?

 

Thanks in advance!

 

Regards.

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Adobe Reader DC update 19.021.20047 failures Error: 2762

Community Beginner ,
Oct 17, 2019

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Hello,

 

When I try to install update 19.021.20047 of Adobe Reader DC I get the following error:

 

"Error 2762. Cannot write script record. Transaction not started."

 

This error occurs both using the unattended .msp file and importing the update into SCCM with System Center Updates Publisher (SCUP).

 

Does anyone else have this problem? Any solution?

 

Thanks in advance!

 

Regards.

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Oct 17, 2019 0
Adobe Employee ,
Oct 17, 2019

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Hi Eduardo,

 

We're sorry for the trouble you had, please reboot the machine once, then repair Adobe Reader installation files once from help menu>select repair Adobe Reader.

Reboot the machine and try updating Adobe Reader.

 

Make sure all the mandatory and optional updates of the operating system is installed, check for pending updates of the OS, install them, reboot the machine and try updating Adobe Reader again.

 

What is the version of the OS installed?

 

If you still experience any issue, you may remove the current installed Adobe Reader using the Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

 

Let us know how it goes and share your observations.

 

Thanks,

Anand Sri.

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Oct 17, 2019 0
Community Beginner ,
Oct 18, 2019

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Hi AnandSri,

 

We are using a Windows 10 1809 version.

 

All the mandatory and optional updates of the operating system is installed. It fails on all the PCs I've tried, even on virtual machines.

So far all Adobe Reader updates were installed well, it is with the latest update when the failure occurs, both installed the msp silently and by SCUP / SCCM.

The fault occurs, stopping the silent installation, although then it ends successfully.

 

Thanks AnandSri.

 

Regards.

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Oct 18, 2019 0
New Here ,
Oct 23, 2019

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This error means that some actions in the msi cannot run because they are scheduled after InstalFinalize.

Did you create an mst file? We had the same problem and we had added some extra customization which caused the InstallFinalize action in the InstallExecute Sequence to get a different sequence number. Apparently the patch expects it at 6609 while ours was 6611 with a customaction ad 6610. To fix this, you have to

-edit your mst with the correct sequence numbers

-rename the org mst file in c:\windows\installer\{AC.... (copying directly will give acces denied)

-copy the edited mst file with the same name to c:\windows\installer{AC....

-install the patch

 

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Oct 23, 2019 1
Community Beginner ,
Oct 23, 2019

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Thank you PGGSoft! You were right. The problem was one of the custom .mst files.

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Oct 23, 2019 1