Adobe Reader disappearing

New Here ,
Jan 26, 2021

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- corporate environment

- domain-joined computers

- local users do not have admin rights

- Reader DC is deployed to all machines as part of standard image

- no software blacklist

- nothing in GPO related to Adobe reader

 

Adobe Reader DC has been disappearing from computers around my network.  Multiple locations, multiple users - no common threads there.    It works, and then one day people find that the computer is defaulting to opening PDFs with one browser or another, and Reader DC is totally gone from the computer.  Easy enough to download and reinstall, but what is causing it to vanish?   

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General troubleshooting, PDF and browsers, Windows

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Adobe Employee ,
Jan 26, 2021

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Possibly some overly agressive antivirus software setup at the corporate / domain level that silently deletes the application?

 

There is nothing in Adobe Acrobat Reader that allows for self uninstallation. Nor is this a symptom that we have heard of at all from others.

 

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Jan 27, 2021

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Thank you for the reply.

Our antivirus is McAfee, applied to all machines. We're not aware of any
other software disappearing on any other machines.

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Adobe Community Professional ,
Jan 27, 2021

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Have you lost all files at C:\Program Files (x86)\Adobe\Acrobat Reader DC ?

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Denis5F9C AUTHOR LATEST
New Here ,
Feb 03, 2021

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Yes.  Adobe entirely disappears, as if it was never there (which it was).

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