Adobe Reader document is only black pixels if the document has comments

[kaisahhhh]

The document seems fine at first, but when you press something inside the document, it turns black and pixelated. The document has many comments. The graphics card is Radeon Vega 6, and updated on 10.9.2019.

I tried to uninstall the newest version (012.20040) and installed a bit older one (010.20099) but it did the same thing. Attached is a picture of the problem.

[ec7]

This is happening to me as well, except it happens with any pdf as soon as press on anything inside the document (i.e., whether there are comments or not). I tried uninstalling and reinstalling but nothing helped. If I adjust the zoom in any direction, I can get the document back to normal but then it happens all over again if I press on anything else.

[lena - josefine]

I have the same problem! Any solution found?

[Thor-UK]

Hi Kaisa,

I have just seen a post from MarkInFL with a solution that worked for me. This is from his post:  

"In Windows 10 64bit, I was also experiencing the blackened imaging, pixelating, etc., when I clicked on the .pdf image.
I also tried everything others tried. Here is the fix:
Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatability mode.

It now works perfectly. NOTE: AcroRd32.exe is a 32bit program -- that's why it's in the (x86) folder. For some reason, Win10 won't run it properly."

This worked perfectly for me I hope it works for you too.

Cheers

[Thor-UK]

Please visit MarkInFL's original post and give him a like if it works, you can find it here: https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob...