Adobe Reader Does'nt work on Win10 ugraded.

New Here ,
Feb 05, 2021

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Hi, I did an upgrade from win7 to win10. Adobe Reader no longer opens. I click on pdfs or the program, it runs in the background, but it does not open. I tried to give firewall permissions, to do a clean reinstallation with cleaner tool, but nothing. With the clean installation it works the first time and the next time at the pc restarts... the same problem. Help!

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Adobe Employee ,
Feb 09, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you re not able to use the application after you upgraded to Win 10, you have also tried to do a clean reinstalling using the cleaner tool but it doesn't help.

 

Please try to reboot the computer once and see if that help.

 

If it doesn't,t work please remove the application as described below:

 

1. Use the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/index.html to remove the application

2. Reboot the computer once.

3. Reinstall the application using the link: https://get.adobe.com/reader/enterprise/ 

 

If it still doesn't work please try to create a new test user profile with full admin rights and try using the application there and check.

 

Regards

Amal

 

 

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New Here ,
Feb 09, 2021

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Thanks for your answer, but the problem is the same.

 

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Most Valuable Participant ,
Feb 09, 2021

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What version of Adobe Reader are you using?

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New Here ,
Feb 09, 2021

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Hi, the last version

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Most Valuable Participant ,
Feb 09, 2021

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Please provide the exact version number.

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