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Adobe Reader error 523:523 in SAP

New Here ,
Dec 17, 2019

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I have a user running Adobe Acrobat Reader DC v2019.021.20058 who continually receives the error "There is a problem with Adobe Acrobat Reader.  If it is running, please exit and try again. (523:523)" while working in SAP.  The Acrobat Reader has been reinstalled.  We have also tried the fix found online of disabling protected mode but the issue continues.  The user seems to only have this issue with SAP.  Can anyone offer any other fixes?

 

 

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Crash or freeze, General troubleshooting, View PDF

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Adobe Reader error 523:523 in SAP

New Here ,
Dec 17, 2019

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I have a user running Adobe Acrobat Reader DC v2019.021.20058 who continually receives the error "There is a problem with Adobe Acrobat Reader.  If it is running, please exit and try again. (523:523)" while working in SAP.  The Acrobat Reader has been reinstalled.  We have also tried the fix found online of disabling protected mode but the issue continues.  The user seems to only have this issue with SAP.  Can anyone offer any other fixes?

 

 

TOPICS
Crash or freeze, General troubleshooting, View PDF

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1.0K

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Dec 17, 2019 0
Adobe Employee ,
Dec 18, 2019

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Hi pmoseley,

 

We're sorry for the trouble and thank you for reporting this issue. For further investigation, would you mind sharing more details about the affected machines:

  • What is the version of the operating system?
  • What is the version of IE?
  • Do you have TrendMicro or any other security software installed and what is the version?

 

Thanks,

Rohit

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Dec 18, 2019 0
A0D4D LATEST
an hour ago

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Is the issue resolved yet? I am running into the same error when I open pdf with SAP. I can't seem to find any long term solution. Any help is apprecaited. Thanks.

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an hour ago 0