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adobe reader has crashed whilst trying to share a document via google mail

New Here ,
Oct 05, 2019

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adobe reader crashed/froze whilst trying to share a document via google mail

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adobe reader has crashed whilst trying to share a document via google mail

New Here ,
Oct 05, 2019

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adobe reader crashed/froze whilst trying to share a document via google mail

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Oct 05, 2019 0
Adobe Employee ,
Oct 07, 2019

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Hi Masie,

 

Thanks for reaching out. As described above, Adobe Acrobat Reader DC is crashing while sharing the document via google mail, correct?

 

We need some more information for a better understanding.

 

  • What is the version of the Adobe Acrobat Reader DC installed? To check the version please use the link - https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  • Check for any missing updates and try updating the application to the latest version 19.12.20040. Go to Help > Check for updates. To know more about the latest version please use the link  - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
  • Try repairing the installation (For Windows Only) Go to Help >Repair Installation
  • Are you on a Mac or Windows machine and what is the version of the OS?
  • Is this a behavior with a particular file or with any file you try to share?
  • What is the workflow/steps you are doing to share the file?

 

In the meantime, please try the troubleshooting steps provided in the help article below:

-https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

-https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Let us know how it goes

 

Regards

Amal

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Oct 07, 2019 0
Masie1 LATEST
New Here ,
Oct 14, 2019

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Amal I unable to follow your instructions to identify the details of the version of Adobe reader I have, sorry. comes under the heading of being 82!!

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Oct 14, 2019 0