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Adobe Reader non DC version

New Here ,
Jun 24, 2019

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Due to security requirements in our organization the access to internet is limited (especially for storing files in cloud).

We have many complaints from users regarding that the Reader is taking a long time to open, not responding etc.

I have been checking log files on firewall, it all the time tries to connect to cloud.acrobat.com, although the user is not signed in the adobe cloud.

I have went through preferences and set off anything which might be the reason to go to the internet (anonymous statistics, comment checks, etc.)

How can I limit that adobe reader does not try to connect to the internet?

If it's not possible, then we will have to choose other vendor product...

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Adobe Reader non DC version

New Here ,
Jun 24, 2019

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Due to security requirements in our organization the access to internet is limited (especially for storing files in cloud).

We have many complaints from users regarding that the Reader is taking a long time to open, not responding etc.

I have been checking log files on firewall, it all the time tries to connect to cloud.acrobat.com, although the user is not signed in the adobe cloud.

I have went through preferences and set off anything which might be the reason to go to the internet (anonymous statistics, comment checks, etc.)

How can I limit that adobe reader does not try to connect to the internet?

If it's not possible, then we will have to choose other vendor product...

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Adobe Community Professional ,
Jun 24, 2019

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You can try Acrobat Reader 2017.

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New Here ,
Jun 24, 2019

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are you noting about a free PDF viewer? (fast search gives results of paid version of Acrobat - PDF editor)

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Adobe Community Professional ,
Jun 24, 2019

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I mean the free Acrobat Reader:

Downloading Adobe Reader 2017 Classic

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New Here ,
Jun 28, 2019

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Thank you, gave this a test install - at least it does not try to reach all the time cloud.acrobat.com, but it still tries to check for updates etc. stuff.

And it still has option to log on to cloud, although i don't understand why it's there as Classic should be a without that option

Will test it more to understand will it suit our needs.

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Most Valuable Participant ,
Jun 28, 2019

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You have options to enforce policy far beyond those in Preferences. Check out the enterprise deployment toolkit. And check your license for deployment is up to date, sometimes they expire.

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Adobe Community Professional ,
Jun 29, 2019

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malvism33258973  wrote

We have many complaints from users regarding that the Reader is taking a long time to open, not responding etc.

Please post your concerns to the engineers as a feature request here: Share your feedback on Acrobat DC.

Jane

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