Adobe reader not recognizing my font (Prime font)

New Here ,
Jan 18, 2021

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Hi everyone,

 

I am having issues with Adobe Reader as it does not recognize my font, which is Prime (light and regular) (https://www.fontfabric.com/fonts/prime/). I use the font on a Word document and then save as PDF, but Adobe Reader does not allow me to select/ copy the text.

 

  1. I tried the ctrl+D > fonts and nothing appears on my document (see image attached to this message).
  2. I also tried the Edit>Preferences>Page Display>Select "Use Local Fonts">Click OK>Close the PDF and Adobe Reader. And it did not work either....

 

Does anyone know how to fix this issue? Thanks in advance!

 

 

 

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Edit and convert PDFs, General troubleshooting, Windows

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1 Correct Answer

Adobe Employee , Jan 18, 2021
Dov Isaacs Adobe Employee , Jan 18, 2021
Most likely the problem is due to the PDF file being created by Microsoft's own Save as PDF functionality which doesn't properly handle any OpenType CFF fonts (i.e., fonts with the .otf suffix and that have CFF outlines). The text is simply put into the PDF file as low resolution raster images; that is why you cannot select, copy, and/or search such text. (Microsoft is aware of this shortcoming but has refused to fix it for many years!)   The workaround is to license Adobe Acrobat and use the Sa...

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Adobe Employee ,
Jan 18, 2021

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Most likely the problem is due to the PDF file being created by Microsoft's own Save as PDF functionality which doesn't properly handle any OpenType CFF fonts (i.e., fonts with the .otf suffix and that have CFF outlines). The text is simply put into the PDF file as low resolution raster images; that is why you cannot select, copy, and/or search such text. (Microsoft is aware of this shortcoming but has refused to fix it for many years!)

 

The workaround is to license Adobe Acrobat and use the Save as Adobe PDF PDFMaker functionality that Acrobat adds to the Microsoft Office applications.

 

- Dov Isaacs, Principal Scientist, Adobe

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