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Adobe reader : pages goes blank while open

New Here ,
Aug 05, 2020

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I have attached pictures of the user PDF that goes blank when she uses it.

 

We have reinstalled the Adobe and tried some trouble shooting but nothing seems to work.


Can you recommend steps that will help with this?

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General troubleshooting, PDF forms, View PDF, Windows

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Adobe reader : pages goes blank while open

New Here ,
Aug 05, 2020

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I have attached pictures of the user PDF that goes blank when she uses it.

 

We have reinstalled the Adobe and tried some trouble shooting but nothing seems to work.


Can you recommend steps that will help with this?

TOPICS
General troubleshooting, PDF forms, View PDF, Windows

Views

117

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Aug 05, 2020 0
Adobe Employee ,
Aug 05, 2020

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Hi Kimmy

 

We are sorry for the trouble. As described, the PDF pages becomes blank.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Is the PDF file located on a shared network/drive? If yes, please download the file locally to your computer and check.

 

What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Adobe Acrobat Reader DC and amake sure you have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

You may also try to repair the installation (For Windows only) Go to Help > Repair Installation.

 

If it still doesn't work,  try to turn off the protected mode for testing and see if that makes any difference. Go to Edit (Windows) , Adobe Acrobat Reader DC (Mac) >  Preferences > Enhanced Security > Disable the protected mode and ucheck the Enhanced Security > Click OK and reboot the application.
Note: Please turn in the security after testing.

 

 

Let us know how it goes

 

Regards

Amal

 

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Aug 05, 2020 0
New Here ,
Aug 06, 2020

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We are sorry for the trouble. As described, the PDF pages becomes blank.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. ALL PDF’S

 

Is the PDF file located on a shared network/drive? If yes, please download the file locally to your computer and check. LOCAL AND NETWORK

 

What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Adobe Acrobat Reader DC and amake sure you have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

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You may also try to repair the installation (For Windows only) Go to Help > Repair Installation. This was done multiple times.

 

If it still doesn't work,  try to turn off the protected mode for testing and see if that makes any difference. Go to Edit (Windows) , Adobe Acrobat Reader DC (Mac) >  Preferences > Enhanced Security > Disable the protected mode and ucheck the Enhanced Security > Click OK and reboot the application.
Note: Please turn in the security after testing. Still in progress of testing this and will keep you up to date.

 

 

Let us know how it goes

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Aug 06, 2020 0
New Here ,
Oct 12, 2020

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Hello,

 

The same issue is still present even with the protection mode and everything turned off as requested.

 

Can the issues be there is too many inserts and the lookup takes to long?

 

I am open to try any idea.


Regards

 

 

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Oct 12, 2020 0
New Here ,
Oct 15, 2020

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Hallo,

 

Just wanted to follow up on this request?

 

Do you need to create a new support request to bump it up because I really do need help with this Adobe.

 

Regards

 

Nico

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Oct 15, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 19, 2020

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Hi there,

 

We are sorry for the delay in response. Please try to open a different PDF file which has less number of inserts and check it tat is working fine. It looks like the PDF file is too big and taking time to load the page contents.

Go to Edit (Windows) , Adobe Acrobat Reader DC (Mac) > Preferences > Reading > Under screen Reader Option  select 'Only Read the currently visible page' > Click OK and reboot the computer once and see if that makes any difference.

 

Also, please share the file with us so that we can check it at our end for testing. Upload the file to document cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.

 

Regards

Amal

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Oct 19, 2020 0